Medical Operations Lead (Medical & Scientific Affairs)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Medical Operations Lead (Medical & Scientific Affairs)

We are Roche. We’re focused on innovation. That’s what we do and who we are.

We are the largest healthcare investor in research and development worldwide. Because we know that when it comes to healthcare, there are always new life-changing breakthroughs we can make just over the horizon. With our network of innovation engines, we foster an environment where modern technology can flourish, shaping the healthcare systems of the future. We choose to operate in areas where we know we can have the most impact, bringing together diverse perspectives to challenge the status quo and advance science.

The Opportunity:

The Medical Operations Lead is a people leader and a member of the Strategy, Operations, and Excellence team in the Medical and Scientific Affairs (MSA) division. They play a key enabling role and will work closely with diverse stakeholders across MSA and the broader RDC organization to support the delivery of medical tactics with efficiency and excellence. 

They provide the structure and support to the MSA division by leading a team of Medical Scientific Associates accountable for: 

• the harmonization, optimization, and training of systems, processes and tools

• enabling the execution of strategic medical plans efficiently and compliantly

• development of medical and scientific content and operational/logistics support for medical tactics including but not limited to advisory boards, education, contracting, internal/external communications
   

They are committed to delivering an exceptional customer experience and embed this mindset in their team and understand the importance of operational excellence to enable this outcome. They are a skilled people developer and passionate about bringing in and developing new talent within the organization and division.

Key Roles & Responsibilities:

​Personnel Management

• Ensure team members have the relevant medical or scientific background, knowledge/expertise and all relevant training for their roles 

• Recruit, hire, train and provide continuous coaching and feedback necessary to develop a high-performance team which may include people in multiple locations 

• Creation of an inspiring team environment with an agile, open and inclusive culture

• Plays a leadership role in contributing towards a positive department culture and capability building of MSA colleagues 

• Proactively seeks opportunity to provide feedback and guidance on career & capability development

Provides vision and strategic direction to the operations team

Oversees the development, execution and continuous improvement of infrastructure and processes to support and expedite all (non-study management) MSA operations including but not limited to: 

• Internal MSA - document and contract routing, department training, financial tracking/reconciliation, material review and approvals, report generation, annual medical planning process, compliance & policy updates, onboarding of new employees to key processes, systems and tools

• External Customer - contracts, HCP logistics and travel, reagent delivery, sponsorship/grant processing, payment management & reconciliation
   

Provides guidance to Medical Scientific Associates for the development and creation of relevant, evidence-based and balanced medical and scientific content for medical tactics including, but not limited to, educational programs, advisory boards, other communications
 

Serves as department champion/point of contact for major RDC operational or system initiatives (e.g. CoreMap, Salesforce, data privacy, internal/external website management) 

Who You Are:

• Bachelors degree in life sciences with 7+ years relevant experience (medical affairs or operations)

• OR Masters degree in science with 5+ years relevant experience (medical affairs or operations)

• OR Doctorate level degree in science with 3+ years relevant experience (medical affairs or operations);

• 2+ years proven track record of successful people leadership and development

Additional preferred qualifications:

• Candidate with diverse medical affairs experience is preferred (i.e strategy, field and/or operations)

• Strong understanding and diverse experience with medical strategic planning and tactical execution is required

• Proven ability to inspire and motivate teams to create impact and deliver their best every day, previous people leadership/management experience is an asset 

• Demonstrated proficiency with process improvement and project management 

• Strong customer-focus and ability to translate and communicate scientific data into relevant medical information for diverse external and internal stakeholder audience 

• Ability to build collaborative relationships with peers and teams to support and enable operational excellence and problem solving across a matrixed organization

• Strong organization and time management skills enabling management of multiple tasks and projects.

• Able to identify and solve problems autonomously 

• Business acumen with strategic decision-making; adaptable in rapidly changing environments

• Comprehensive understanding of the US diagnostics compliance and healthcare regulatory standards

This position is based in Indianapolis, IN and relocation benefits are not available for this position

The expected salary range for this position based on the primary location of Indianapolis, IN is $144,900- $269,100.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.