Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, biologists)

<p style="text-align:left"><b>Work Schedule</b></p>Standard (Mon-Fri)<p style="text-align:inherit"></p><p style="text-align:left"><b>Environmental Conditions</b></p>Office<p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Description</u></b></p><p style="text-align:inherit"></p><div></div><div><div><div><div><p><b>Summarized Purpose: </b><br />Provides technical and medical information, and/or performs intake of adverse events/ <span>product complaints</span> with quality customer service. Analyzes and researches inquiries and documents <span>interactions according</span> to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.</p><p></p><p><b><span>Essential Function:</span></b></p><p>Responds accurately and professionally to technical and medical information <br />inquiries received via phone, email, internet or mail in reference to <br />pharmaceutical or device products. Processes fulfillments and provides clinical <br />trial information or after-hours on call support. <br />• Analyzes caller’s questions to formulate an accurate and concise response <br />using client-approved resources and records inquiries and interactions in the <br />appropriate databases following organizational, client and regulatory <br />guidelines.<br />• Identifies, records and triages adverse events and product complaints <br />according to organizational, client and regulatory guidelines and provides <br />additional support (including follow up) as needed. <br />• Maintains knowledge of project and corporate policies and procedures <br />including client products, SOPs, protocols, GCPs, and all applicable regulatory <br />requirements.<br />• Works with internal and external client contacts to resolve inquiries. As <br />needed, researches medical literature and drafts responses for such inquiries. <br />• Provides administrative support as needed.</p><p></p><p><b>Education: </b></p><p>High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.</p><p><br />In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet <span>the requirements</span> of the role. </p><p><br /><b>Knowledge, Skills and Abilities: </b></p><p><b>• </b><span>Native Portuguese speaker.</span></p><p><b>• <span>Strong English skills in all four areas: reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory. </span></b></p><p>• Solid computer and keyboarding skills<br />• Good interpersonal skills<br />• Ability to work independently as well as part of a team.<br />• Ability to interpret client provided medical and technical information<br />• Organizational and time management skills<br />• Ability to maintain a positive and professional demeanor in challenging circumstances</p></div></div></div></div><p></p><p></p><p></p><p></p>