Medical Information Agent

<p style="text-align:left"><b>Job Description Summary</b></p>Position Summary<br>Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.<p style="text-align:inherit"><br /> </p><p style="text-align:left"><b>Job Description</b></p><p><b> <span style="font-size:14px"> </span></b></p><p></p><p><b><span style="font-size:14px">Position Summary</span></b></p><p><span style="font-size:14px">Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.</span></p><p><span style="font-size:14px"> </span></p><p><b><span style="font-size:14px">Job Responsibilities</span></b><span style="font-size:14px">:</span></p><p><span style="font-size:14px">·       Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.</span></p><p><span style="font-size:14px">·       Create and review Medical Response Documents (MRDs) for product portfolio.</span></p><p><span style="font-size:14px">·       Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.</span></p><p><span style="font-size:14px">·       Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).</span></p><p><span style="font-size:14px">·       Support in development and implementation processes for internal departments as they relate to daily MI activities.</span></p><p><span style="font-size:14px">·       Participate in projects to optimize Medical Information services.</span></p><p><span style="font-size:14px">·       Monitor, collect, and analyze metrics for MI activities.  Develop reports, identify actionable insights, and present findings within MI and to its partners.</span></p><p><span style="font-size:14px">·       Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.</span></p><p><span style="font-size:14px">·       Identify and champion best practices in MI.</span></p><p><b><span style="font-size:14px"> Competencies</span></b></p><p><b><span style="font-size:14px"> </span></b></p><p><span style="font-size:14px">•          Communicates Effectively</span></p><p><span style="font-size:14px">•          Manages Complexity</span></p><p><span style="font-size:14px">•          Balances Stakeholders</span></p><p><span style="font-size:14px">•          Action Orientation [Takes initiative]</span></p><p><span style="font-size:14px">•          Optimizes Work Processes</span></p><p><span style="font-size:14px">•          Drives Results</span></p><p><span style="font-size:14px">•          Collaborates</span></p><p><span style="font-size:14px">•          Decision Making [Making the right call]</span></p><p><span style="font-size:14px">•          Demonstrating courage [Being authentic]</span></p><p><span style="font-size:14px">•          Problem Solving</span></p><p><b><span style="font-size:14px"> Position Requirements</span></b></p><p><b><span style="font-size:14px"> </span></b></p><p><span style="font-size:14px">·       PhD, PharmD, MD, or equivalent</span></p><p><span style="font-size:14px">·       Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience</span></p><p><span style="font-size:14px">·       Ability to acquire knowledge of various disease states and products</span></p><p><span style="font-size:14px">·       Strong verbal and written communication skills</span></p><p><span style="font-size:14px">·       Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment</span></p><p><span style="font-size:14px">·       Proven literature analysis and evaluation skills</span></p><p><span style="font-size:14px">·       Proficient in Microsoft Word, PowerPoint, and Excel</span></p><p><span style="font-size:14px">·       Technologically savvy</span></p><p><span style="font-size:14px">·       Ability to manage multiple projects within defined timelines</span></p><p><b><span style="font-size:14px">Location</span></b></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">Availability to work and be available during US business hours (9:00 a.m. - 5:00 p.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs.</span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">Employees are typically expected to be in their current role for at least 18 months before applying for a different role, according to local guidelines. This allows them to gain sufficient experience and demonstrate their capabilities in their current position. Any transfer or application for a different role typically requires approval from the employee&#39;s current manager and the leadership team.</span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px"> </span></p><p><i><span style="font-size:14px">The preceding statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.</span></i></p><p style="text-align:inherit"><br /> </p><p style="text-align:left"><b>Skills Desired</b></p>Clinical Research, Clinical Trials, Detail-Oriented, Medical Writing, Safety