Marketing Operations Analyst, Revenue Operations

ABOUT STREAM Stream powers real-time Chat, Video, Activity Feeds, and AI Moderation for more than 1 billion end users across 4,000+ apps, from Strava and Bumble to eBay and Patreon. Our platform processes billions of API requests per month and supports applications with millions of concurrent users, while delivering highly reliable, low-latency services and a great developer experience. THE ROLE We're looking for a Marketing Operations Analyst to join Stream on our mission of elevating the quality of apps for billions of users globally. You'll own the lead-management, outreach and marketing technology setup that Marketing, SDRs and Sales rely on every This is a full-time, hybrid role based in our Boulder office, with 3 days a week in the office. WHAT YOU'LL WORK ON You'll own Stream's marketing technology and lead-management setup end to end. In practice that means every inbound lead routes to the right person, SDRs follow up within SLA, marketing automation and outreach tooling run reliably, and funnel data is accurate enough that people trust the dashboards instead of arguing about them. You'll work with Marketing, Sales Development, Sales, Customer Success and Data Engineering, plus our automation, outreach, enrichment and deliverability vendors. You report to the VP of Revenue Operations. The bar is simple: when something breaks, you know before Marketing or the SDR team tells you. Job responsibilities: - Own lead routing: design and run the lead lifecycle end to end, with SLA tracking, so no inbound lead is lost, misrouted or left untouched. - Run marketing automation and outreach: campaign operations, list management, data plumbing and email deliverability, plus helping SDRs get the most out of outbound tools like Nooks. - Build monitoring: set up checks on routing, follow-up, outreach and marketing data flows, so failures and slowdowns show up here first. - Keep the data trusted: maintain accurate marketing and funnel data, and core dashboards that work for both daily operations and analysis. - Govern Salesforce: manage marketing objects, fields, permissions and integrations with good security hygiene. - Automate the friction: simplify and automate lead-management and marketing operations workflows instead of absorbing recurring manual work. - Bring solutions: flag risks, gaps and recommendations to Marketing and Revenue Operations early, with a proposed fix attached. ABOUT YOU You're the person who notices the routing rule that broke on Tuesday before anyone else does. You like owning a system end to end, you work independently, and you'd rather automate a recurring problem than fix it by hand every week. You're comfortable pushing back on Marketing, SDRs and Sales when a shortcut will cost data quality later. Stream is a scale-up, so things move quickly and not every process is documented yet. If you want a fully defined stack and a ticket queue, this probably isn't the role. You have: - 3+ years in marketing operations, revenue operations or platform management at a B2B SaaS company - Hands-on Salesforce experience, including campaigns, leads, routing and basic admin - Experience owning a marketing automation platform: workflows, campaigns, segmentation and lead scoring or grading - Experience designing lead routing and the lead lifecycle, including SLA tracking - Experience using AI tools to analyze data and turn it into clear actions - Strong attention to detail, and a record of catching data and routing problems before stakeholders do - Clear communication, and the confidence to set and enforce best practices across Marketing, SDR and Sales Bonus points: - Salesforce Marketing Cloud, and migrating between marketing automation platforms - Outreach and sales engagement tooling, including deliverability and domain reputation - BigQuery and Looker, or comparable warehouse and BI tools - Building automated health checks for marketing data flows instead of manual spot checks - Full-funnel SaaS operations across Marketing, Sales and Customer Success - Marketing attribution - Automating repetitive marketing operations work, including with AI tools - Startup experience - Experience with lead routing tools like Default WHAT MAKES THIS ROLE EXCITING - You own the full lead-management system, from the first form fill to the SDR hand-off. - Your work decides whether pipeline numbers are trusted. When routing and data are right, Marketing and Sales act on the dashboards instead of debating them. - The stack: Salesforce, Nooks and our marketing automation and outreach tools, with BigQuery and Looker close by through Data Engineering. - You sit in Revenue Operations, next to the people who own the data platform and the sales process. WHY JOIN STREAM? We're a Series B company with offices in Boulder, Amsterdam, Skopje and Toronto, and a team of 140+ people from 37 nationalities. We're backed by Felicis Ventures, GGV Capital, 01 Advisors, Techstars, and Arthur Ventures, with angels including Dick Costolo (ex-CEO of Twitter), Olivier Pomel (CEO of Datadog), Tom Preston-Werner (co-founder of GitHub), and Nicolas Dessaigne (co-founder of Algolia). We'll be straight with you: a startup is more demanding than a large company. There's no fixed playbook, you'll own things end to end, and you'll sometimes pick up work outside your title. That's also what makes it a fast place to grow. If you want real ownership and high scale more than structure and a set career ladder, you'll feel at home here. WHAT WE OFFER - Company equity - 19 days paid time off (24 days after two years), plus 10 paid holidays - 401(k) with a 4% company match - Free health insurance for the employee and partial coverage for dependents (80% contribution coverage for health and 100% for dental and vision) - An RTD pass and a free parking pass on Pearl Street - $150 toward a US ExpressToll pass if you live 15 miles or more from the office - $70 a month toward a gym membership - Catered lunches - A MacBook Pro - $500 a year for personal development Salary (for Colorado only): Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate's skills, level of experience, and location. For Colorado-based candidates, the salary range for this position is $100,000 to $115,000 per year. Compensation at all other locations will be based on the factors as stated above. Our culture Stream is a casual, transparent team that aims high and supports each other. In Revenue Operations, we care about ownership and data people can trust, and we'd rather fix the system than patch the symptom. Management stays hands-on, with less middle management and more time spent doing the work. If that sounds like the environment you want next, apply now. Hybrid office policy: applicants based (or relocating to) one of our office locations are expected to work according to the applicable local office attendance policy. Equal opportunity employer statement: Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note for external recruiters: We currently have this role covered and do not accept unsolicited agency resumes. We are not responsible for any fees related to unsolicited resumes.