Manager, UX Design Operations - Acton, MA or San Diego, CA (Hybrid)

Job Summary

Passionate about combining cutting-edge technology with profound purpose? As a Manager, UX Design Operations you’ll help deliver the user-friendly solutions that give people with diabetes their freedom back, all while advancing your career in a supportive, mission-led organization.

Responsibilities

• Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio.

• Own and continuously improve the UX operating model for the Omnipod 5 sustaining business.
• Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment.
• Develop and maintain operational frameworks that increase delivery predictability and team effectiveness.
• Drive standardization of UX workflows, tools, templates, documentation, and governance.
• Create and manage UX performance metrics and dashboards that demonstrate operational health and business impact.
• Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks.

• Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans.
• Manage UX capacity forecasting, quarterly planning, and portfolio prioritization activities.
• Facilitate planning discussions to balance customer needs, business value, technical constraints, and regulatory commitments.
• Provide visibility into UX resource allocation, dependencies, risks, and delivery forecasts.
• Establish governance mechanisms that enable informed decision-making and prioritization.

• Define and evolve effective engagement models between UX and its cross-functional partners.

• Ensure UX processes and deliverables support medical device quality system requirements.
• Partner with Quality and Regulatory Affairs teams to maintain necessary usability, human factors, and design documentation.

 

Required Qualifications

• Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field.
• 8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines.
• 3+ years of people leadership experience managing UX teams.
• Experience building or scaling Design Operations practices.
• Proven success leading cross-functional initiatives within complex organizations.
• Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design.
• Demonstrated expertise with resource planning, prioritization, operational management, and process improvement.

Preferred

• Experience in healthcare, medical devices, digital health, or other regulated industries.
• Experience supporting sustaining or post-market product development.
• Experience implementing UX metrics and operational performance measurement frameworks.

 

 

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. 

 

 #LI-Hybrid

 

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $144,500.00 - $216,800.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.