Manager, User Guide Strategy and Operations (Hybrid-Acton, MA or San Diego, CA)

Job Summary

The Manager, User Guide Strategy and Operations serves as a senior leader within the user guide function and is responsible for portfolio ownership, people leadership, delivery execution, and operational excellence across a portfolio of Omnipod products and programs.

We are seeking an experienced content leader to lead the delivery and ongoing evolution of user guide strategy and execution. This player/coach role combines people leadership, portfolio ownership, stakeholder management, and direct contribution to instructional content initiatives. The successful candidate will lead a team of contract technical writers while partnering closely with senior content strategists and cross-functional leaders to support product releases, regulatory submissions, commercial launches, and long-term content evolution.
Working in partnership with other Content Strategy leaders, this role owns the development, maintenance, and continuous improvement of instructional content supporting product releases, regulatory submissions, and commercial launches within their portfolio. The manager leads a team of senior independent contributors and contract technical writers while serving as the primary user guide representative for cross-functional stakeholders, including Product, Engineering, Medical Affairs, Regulatory Affairs, Human Factors, Quality, and external partners.

Position Overview

Insulet is on a mission to simplify life for people living with diabetes. As we continue to scale globally, we are investing in a world-class User Experience organization that delivers clear, accessible, intuitive, and effective product experiences across the Omnipod ecosystem.

The Manager, User Guide Strategy and Operations serves as a senior leader within the user guide function and is responsible for portfolio ownership, people leadership, delivery execution, and operational excellence across a portfolio of Omnipod products and programs.

We are seeking an experienced content leader to lead the delivery and ongoing evolution of user guide strategy and execution. This player/coach role combines people leadership, portfolio ownership, stakeholder management, and direct contribution to instructional content initiatives. The successful candidate will lead a team of contract technical writers while partnering closely with senior content strategists and cross-functional leaders to support product releases, regulatory submissions, commercial launches, and long-term content evolution.

Working in partnership with other Content Strategy leaders, this role owns the development, maintenance, and continuous improvement of instructional content supporting product releases, regulatory submissions, and commercial launches within their portfolio. The manager leads a team of senior independent contributors and contract technical writers while serving as the primary user guide representative for cross-functional stakeholders, including Product, Engineering, Medical Affairs, Regulatory Affairs, Human Factors, Quality, and external partners.

The ideal candidate combines strong strategic thinking with deep experience in regulated content development, stakeholder management, people leadership, and direct ownership of complex content programs. They are equally comfortable shaping long-term content direction, supporting day-to-day execution, managing external relationships, and ensuring the successful delivery of instructional content across a complex product portfolio. The successful candidate will be expected to balance leadership responsibilities with direct ownership of complex content initiatives, serving as both a people leader and individual contributor for high-priority programs and product launches.

Responsibilities

• Own user guide strategy and execution for a portfolio of Omnipod products and programs.
• Serve as the primary user guide lead within that portfolio for product teams, programs, and external partners.
• Ensure instructional content readiness for regulatory submissions, product releases, and commercial launches.
• Lead and develop a team of senior individual contributors and contract technical writers.
• Manage workload allocation, content quality, and delivery expectations.
• Provide coaching and editorial leadership to ensure consistency and excellence across content deliverables.
• Apply established content standards, voice and tone guidelines, literacy requirements, accessibility principles, and quality expectations.
• Contribute to the ongoing evolution of content strategy, content systems, structured authoring, and localization practices at Insulet.
• Represent the user guide team in planning, design review, and program leadership forums.
• Personally lead strategic user guide initiatives and high-complexity content programs.
• Serve as the primary user guide representative for assigned product portfolios and external partners.
• Directly contribute to the creation, review, and evolution of instructions for use.
• Partner with senior content leaders to advance content strategy while ensuring day-to-day execution remains successful.

Education and Experience

• Bachelor’s degree or equivalent industry experience.
• 7+ years of experience in UX writing, content strategy, content design, technical writing, instructional content, or a related field.
• 3+ years of experience leading content strategy, content design, technical writing, instructional content, or related teams.
• Proven experience delivering end-to-end content strategy across complex products, platforms, releases, or regulated content ecosystems.
• Exceptional writing, editing, and content judgment, with the ability to translate complex product, technical, clinical, or regulatory information into clear user-facing content.
• Effective project management, prioritization, and multitasking skills, including experience managing multiple stakeholders and projects through different stages of content production or strategy.
• Familiarity with content authoring tools, design tools, content management tools, language processes, or structured content practices.
• Experience working with single-sourcing strategies, content management solutions, or reusable content approaches.

Preferred Skills and Competencies

• Bachelor’s degree in Communications, Writing, English, Content Strategy, UX, Health, or a similar field from an accredited four-year university.
• Deep expertise in UX writing, content strategy, instructional content, information architecture, taxonomy, and structured content principles.
• Experience building and scaling content systems, governance models, design system integrations, structured content models, or content operations practices.
• Experience developing and defining content strategy, content management, content operations solutions, and authoring or CMS processes.
• Experience working with structured content, DITA XML, component content management systems, or similar reusable content approaches.
• Experience in healthcare, pharmaceutical, medical device, or another highly regulated industry.
• Experience using research, analytics, human factors insights, or usability findings to inform content decisions.
• Familiarity with tools such as Figma, Jira, Confluence, Adobe Creative Cloud, content management systems, or similar tools. Understanding of Agile or SAFe planning processes.
• Experience supporting regulated product launches, regulatory submissions, localization workflows, design reviews, or document control processes.

Additional Information

• Limited business travel required
• Hybrid role: 3 days per week onsite (San Diego, CA or Acton, MA)
• Portfolio required (demonstrating strategic thinking, systems work, and shipped product experiences)

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. 

 #LI-Hybrid

Working at Insulet Corporation | Top Workplaces

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $144,500.00 - $216,800.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.