Manager, Terr Mgmt (Retail Independent & Specialty Sales)

What Direct Sales Management contributes to Cardinal Health

Direct Sales is responsible for driving sales and services to new and/or existing customers through face-to-face or telephone contact to meet individual and organizational sales objectives.

Direct Sales Management is responsible for strategic oversight and leadership direction within the Direct Sales function.

Accountabilities

• Conduct PBC visits to the territory to supervise performance and monitor sales results and customer performance
• Prepare and support contract development, analysis, and proposals
• Develop tools for identifying and managing potential markets
• Manage and execute business strategies to achieve defined results
• Promote marketing solutions and programs
• Participate in pharmacy conventions
• Monitor and improve sales metrics
• Support continuous improvement initiatives aligned with commercial goals
• Lead and develop a team of Direct Sales Representatives to drive performance, accountability, and sustain revenue growth for Cardinal Health.
• Establish and execute sales strategies that strengthen long‑term relationships between customers, Cardinal Health, and affiliated organizations such as Group Purchasing Organizations (GPOs).
• Oversee the management of customer portfolios involving solutions, products, and services ranging from simple to moderately complex sales engagements.
• Ensure consistent achievement of sales objectives through effective territory planning, pipeline management, and forecast discipline.
• Coach the team on value‑based selling, customer engagement cadence, and upselling strategies to maximize customer lifetime value.
• Monitor market dynamics, customer needs, and competitive activity to position Cardinal Health as a trusted strategic partner.
• Partner cross‑functionally with Marketing, Operations, and Supply Chain to ensure flawless execution and customer satisfaction.
• Drive accurate use of CRM, inventory, and reporting systems to support operational excellence and data‑driven decisions.
• Maintain oversight of inventory management practices, demand forecasting, and audit compliance within the assigned area.
• Foster a high‑performance sales culture rooted in ethical conduct, collaboration, continuous improvement, and Cardinal Health values.

Qualifications

• 8-12 years of relevant experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Sales experience with supervisory responsibilities over sales teams, required
• Intermediate proficiency in Microsoft Office, required
• Fully Bilingual in: Spanish and English, required
• Active Puerto Rico Driver License is required
• Willingness to travel as needed

What is expected of you and others at this level

• Manage department operations and supervises professional employees, front line supervisors and/or business support staff
• Participate in the development of policies and procedures to achieve specific goals
• Ensure employees operate within guidelines
• Decisions have a short-term impact on work processes, outcomes and customers
• Interact with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gain consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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