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Job Function:
Market Access
Job Sub Function:
Pricing
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia, São Paulo, Brazil
Job Description:
Lead the LATAM Pricing Operations shared-services backbone, centralizing and standardizing operational execution while Business Units retain ownership of pricing strategy, customer price setting, and commercial decisions. The role manages end-to-end pricing ERP and sales deal management activities, an operational team, SOX control execution, and a transformation agenda focused on automation, data programming, simplification, scalability, and business continuity.
Key Responsibilities:
1. Pricing ERP and Core Process Ownership
- Own operational execution across base prices, portfolio definition, price-code setting, ERP price creation and maintenance, system contract management, overrides, and pricing dispute workflows.
- Ensure accurate and timely execution across supported countries, entities, channels, customer hierarchies, and sold-to structures.
- Coordinate dependencies with Master Data, Finance, Commercial, Deliver, IT, and BU Pricing teams, with clear requestor, approver, and executor responsibilities.
- Maintain process documentation, standard work, backup coverage, knowledge transfer, and business-continuity plans for critical pricing operations.
2. Sales Deal Management Operations
- Lead the operational lifecycle of approved customer negotiations, from intake and validation through ERP upload, contract maintenance, effective-date control, monitoring, and closure.
- Administer workflow queues and service levels, prioritize closing-period and business-critical requests, and provide transparent status reporting to stakeholders.
- Monitor exceptions, incomplete requests, approval gaps, duplicate agreements, expired conditions, and execution discrepancies; drive resolution with accountable owners.
- Preserve BU authority for commercial negotiation and approval while ensuring compliant, accurate, and traceable system execution.
3. Automation, Data Programming and Simplification
- Build and execute a multiyear automation roadmap that reduces manual activities, cycle time, rework, and key-person dependency across Pricing Operations.
- Use data-programming and analytics capabilities such as SQL, Python, Power Query, Power BI, workflow automation, APIs, or approved equivalent platforms to automate validations, reconciliations, controls, and reporting.
- Design exception-based operations, automated quality gates, audit trails, alerts, and dashboards for pricing transactions and controls.
- Partner with IT and process owners to translate business requirements into scalable ERP enhancements, workflow solutions, and controlled deployments with testing and hypercare.
4. SOX Controls, Compliance and Audit Readiness
- Own the operational execution and evidence quality of pricing-related SOX controls, including access, approval, completeness, accuracy, change, and reconciliation controls as applicable.
- Embed controls into workflows and system logic wherever feasible, replacing retrospective manual checks with preventive or automated controls.
- Maintain complete, timely, and retrievable documentation for internal audit, external audit, and compliance reviews; remediate findings through sustainable root-cause solutions.
- Monitor segregation of duties, approval matrices, override governance, emergency changes, and high-risk exceptions, escalating control failures promptly.
5. Team Leadership and Service Management
- Lead, coach, and develop a regional operational team with clear roles, objectives, backup coverage, capability plans, and performance expectations.
- Operate through a centralized intake and workflow model with documented SLAs, escalation paths, workload balancing, and service-performance reviews.
- Create a continuous-improvement culture using process mapping, root-cause analysis, standard work, automation backlogs, and benefits tracking.
- Build trusted relationships across Business Units while protecting capacity for regional priorities and avoiding uncontrolled local process variation.
Required Qualifications:
- Minimum of 5 years of progressive experience in Sales Deal Management, Commercial Operations, Pricing, Revenue Growth Management, Finance, or related commercial functions, including demonstrated experience leading teams and regional or multi-country initiatives.
- Proven expertise in managing complex commercial deals and contracting processes, including deal structuring, pricing and discount governance, profitability assessment, approvals, tender/business-case support, and execution through the full deal lifecycle.
- Strong understanding of commercial and financial value drivers, with the ability to evaluate price, volume, mix, margin, contractual terms, and other deal economics to support sustainable and profitable growth.
- Demonstrated ability to establish and lead deal governance, including approval frameworks, escalation mechanisms, decision rights, compliance controls, and disciplined execution across countries and business units.
- Strong experience working across Commercial, Finance, Pricing, Contracting, Customer Service, and other enabling functions to accelerate deal execution while appropriately managing financial, operational, and compliance risks.
- Strategic business partnering capabilities, with the ability to engage senior commercial leaders and serve as a trusted advisor on high-value opportunities, complex negotiations, commercial trade-offs, and investment decisions.
- Strong analytical and problem-solving capabilities, with the ability to translate complex customer and business requirements into commercially sound deal structures, scenarios, recommendations, and clear decision-making alternatives.
- Proven ability to operate effectively in a highly matrixed regional organization, influencing without direct authority, driving accountability, and aligning diverse stakeholders across LATAM markets and leadership levels.
- Strong process excellence and digital mindset, with experience simplifying and standardizing deal-management workflows, improving cycle times, increasing visibility through dashboards and KPIs, and leveraging automation and digital tools where appropriate.
- Executive communication and stakeholder management skills, with the ability to synthesize complex commercial issues into concise, actionable recommendations for General Managers, Commercial Leaders, Finance Leaders, and executive governance forums.
Required Skills:
Preferred Skills:
Business Data Analysis, Competitive Landscape Analysis, Compliance Management, Consulting, Critical Thinking, Cross-Functional Collaboration, Developing Others, Inclusive Leadership, Leadership, Market Opportunity Assessment, Numerically Savvy, Operations Management, Performance Measurement, Pricing Strategies, Strategic Change, Team Management, Value Pricing