Manager - Master Data Management

Job Description Summary

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The Manager – Master Data Management role at Novartis is responsible for ensuring the accuracy, consistency, and quality of master data across global systems. The position focuses on delivering high‑quality master data services, driving continuous improvement, and supporting cross‑functional teams through strong data governance and operational excellence.
We are seeking someone with who has strong communication, collaboration and cross-functional project.
The ideal candidate would have about 8 years of experience managing MDM platforms, ETL tools and exposure to Data Warehouses like Snowflake and Databrick

 

Job Description

 

Key Responsibilities

• Deliver customer requirements within agreed SLAs (timeliness, accuracy, quality) and ensure excellent customer service.
• Monitor Master Data proactively and resolve Data Quality issues.
• Drive continuous improvement of Master Data Management (MDM) processes, tools, and rules by aligning with business requirements.
• Perform resolution activities in MDM systems (Informatica/EBX/Reltio) and conduct data health checks for issues like non-matches and exceptions.
• Suggest match-merging rules and provide feedback on data quality to source systems.
• Maintain Master Data consistency (Golden Record) across systems and Lead corrective actions for data maintenance and cleaning.
• Build complex queries and reports for data management tasks using appropriate tools.
• Adapt and improve Master Data models and processes for integrity and consistency.
• Initiate and lead projects related to Master Data alignment and system/process improvements.
• Act as MDM business expert in system or process change projects and support creation and maintenance of SOPs and quality checklists.
• Collaborate with cross-functional teams to ensure adherence to master data policies.

Essential Requirements

• 8+ years in a global company as a Data Steward, with ability to work independently and lead a small team.
• Strong experience in Master Data Management platforms (Reltio, Informatica MDM, TIBCO).
• Proficiency in writing complex SQL queries.
• Hands-on experience with ETL tools (Data IKU, Python) and Data Warehouses (Snowflake, Databricks).
• Familiarity with MDM-related data and business processes.
• Experience implementing Data Quality frameworks for MDM processes.
• Understanding of Agile methodology; experience with JIRA and Confluence.
• Strong documentation skills (MS Word, PowerPoint, process flows).
• Ability to manage multiple stakeholders/projects.
• Bachelor’s degree in computer science, IT, or other quantitative sciences

Desired Requirements

• Business understanding of pharmaceutical industry and data standards.
• Domain experience in one or more areas: Pharma R&D/Manufacturing, Procurement
• Experience with US healthcare data and working in Pharma/Life Sciences industry.

 

Skills Desired

Advanced SQL, dataiku, Dataiku Data Science Studio (DSS), Data Quality, ETL (Informatica), Informatica MDM, Master Data Management, mdm, reltio, snowflake, Snowflake (Platform)