Manager - HR Operational Excellence

Career Category

Human Resources

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What Will You Do

Role Purpose

The Manager, HR Operational Excellence leads process transformation and operational effectiveness across the HR function. This role is accountable for driving value stream mapping, process and journey mapping, and the documentation of as-is and future-state processes to enable a seamless, efficient, and scalable HR operating model.

As part of the Talent Experience & Operations vertical, this role partners with HR Centers of Excellence (COEs), HR Operations, and Technology teams to strengthen the consistency, quality, and efficiency of HR processes. The incumbent ensures that HR services are well-documented, data-driven, and aligned with global transformation goals.

Key Responsibilities

1. HR Process Transformation & Design

• Lead end-to-end process mapping initiatives across HR domains including Talent Acquisition, Talent Management, Total Rewards, and HR Operations.
• Document current (as-is) and future (to-be) processes, identifying opportunities for simplification, standardization, and automation.
• Apply Lean, Six Sigma, and process design methodologies to remove inefficiencies and strengthen operational alignment.
• Define process ownership, performance metrics, and service boundaries across the HR ecosystem.
• Translate process assessments into actionable improvement roadmaps aligned to HR strategy and transformation priorities.

2. Journey Mapping & Experience Alignment

• Conduct journey mapping to visualize employee and HR user interactions across key lifecycle moments.
• Ensure that redesigned processes support user-centric delivery and align with the HR experience framework.
• Integrate feedback and experience measures to continuously refine HR workflows and service touchpoints.

3. Governance, Standards & Documentation

• Establish and maintain HR process documentation standards, templates, and repositories for global use.
• Manage the process lifecycle, ensuring documentation remains current, controlled, and audit-ready.
• Develop and maintain HR process playbooks, process maps, and RACI models to support consistent execution.
• Ensure redesigned processes adhere to compliance, risk, and data privacy standards across geographies.

4. Collaboration & Stakeholder Engagement

• Partner closely with HR leaders, COEs, and Operations teams to define and implement effective HR service processes.
• Facilitate cross-functional workshops to drive alignment on process designs, ownership, and hand-offs.
• Collaborate with HR Technology and Change teams to enable successful adoption of new or enhanced processes.
• Communicate process outcomes and key transformation metrics to HR leadership and governance bodies.

Key Deliverables

• Comprehensive documentation of as-is and to-be HR processes across value streams.
• Standardized HR process governance framework and repository.
• Clear process ownership, performance indicators, and hand-off models across HR.
• Value stream maps and journey maps that inform HR transformation initiatives.
• Improved operational clarity and alignment across global HR teams.

Experience & Qualifications

• Experience: 9–14 years in HR Operations, Process Excellence, or Business Transformation, preferably within a shared services or global capability center environment.
• Education: Bachelor’s degree or relevant experience
• Technical & Methodological Expertise:
  • Proven experience with process mapping tools (Visio, Lucidchart, Signavio, etc.).
  • Strong background in Lean, Six Sigma, or process improvement methodologies.
  • Understanding of HR operating models, HR systems (Workday, ServiceNow), and data flows.
  • Ability to translate process data into actionable insights for operational decision-making.
• Certifications (Preferred): Lean Six Sigma Green/Black Belt, BPM, or equivalent.
• Core Competencies:
  • Analytical and process-oriented mindset with attention to detail.
  • Strong facilitation and communication skills.
  • Ability to influence and collaborate across functions and regions.
  • Solid organizational and governance capabilities.
  • Strategic thinker with the ability to operationalize process improvements globally.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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