Manager, Gene Therapy Operations (GTO)

Position Description

The Manager, Gene Therapy Operations, is a critical role within the Patient Operations organization and is responsible for end-to-end (enrollment to infusion) oversight and execution of critical gene therapy supply chain operations for Genetix’s three commercially approved therapies.

This role partners closely with Manufacturing, Quality, Commercial Strategy & Operations, Sales, Systems Teams, and Logistics to ensure uninterrupted, world class patient and customer support.

This is a full-time hybrid position (3 days a week) in our Somerville – Assembly Row, Massachusetts office.

Job Responsibilities

• Execute and manage the day-to-day supply chain and logistics operations of gene therapy from patient enrollment to infusion of drug product
• Coordinate patient scheduling with internal team, ensure scheduling tasks in associated systems and trackers are updated and communicated in a timely manner. Oversee the external CMO scheduling functions as appropriate
• Manage, maintain, and improve customer relationship with QTCs in partnership with apheresis and commercial teams
• Live monitoring and on call support during apheresis and final drug product logistics movements to ensure delivery is timely and secure
• Own and manage CMO slot utilization
• Execute tasks in accordance with all governing Policies, Standard Operating Procedures, Work Instructions, and Job Aids
• Contribute to a culture of continuous improvement, think proactively to offer solutions to problems

Required Education, Experience, and Qualifications

Required:

• Bachelor’s degree in Life Sciences, Engineering, or related discipline
• 5+ years of experience in pharmaceutical supply chain, planning, scheduling, gene therapy systems, project management, customer service and relationship management within the biotech industry
• Prior experience working in GxP regulated environments

Preferred:

• Experience within Sickle Cell Disease, Beta Thalassemia, and autologous cell and gene therapy supply chain

Key Competencies:

• Excellent attention to detail, must be able to manage and organize own work independently and in coordination with a team
• Ability to navigate systems such as Oracle, Traceability Systems, Veeva efficiently
• Excellent, clear, concise, and empathetic communication
• Able to execute tasks with a sense of urgency and manage time effectively. Must be comfortable operating in a fast-paced, evolving environment
• Ability to adapt to fluctuating relationship dynamics with internal and external partners