Manager - Customer Service
Full-time
Description
Work Flexibility: Hybrid<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>We’re hiring a <b>Customer Service Manager</b> to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you’ll oversee three Team Leaders and a large frontline team focused on transaction processing—including open orders and related operations.</p><p></p><p>You’ll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.</p><p></p><p></p><h1><b>What you’ll do</b></h1><p><br /><b>Lead a large-scale team</b> – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.<br /><b>Drive operational improvement</b> – challenge current processes, streamline service delivery, and lead change initiatives.<br /><b>Balance strategy and action</b> – guide team direction while jumping in on big issues and supporting day-to-day leadership.<br /><b>Collaborate cross-functionally</b> – work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.<br /><b>Grow into future leadership</b> – work closely with senior leaders and position yourself for broader leadership opportunities.<br /><b>Oversee third-party operations</b> – manage vendor relationships, including offshore processing support.</p><p></p><p></p><h1><b>Who you are</b></h1><p><br /><b>Experienced in high-volume service</b> – background in industries like insurance, finance, or call centers where urgency and accuracy are critical.<br /><b>A strategic thinker</b> – able to step back and improve how things work across teams and systems.<br /><b>A culture builder</b> – known for creating engaged, high-performing teams that love what they do.<br /><b>Change-ready and resilient</b> – comfortable leading transformation, gaining buy-in, and navigating complexity.<br /><b>An excellent communicator</b> – able to manage stakeholder expectations, lead through influence, and bring people on the journey.</p><p></p><p></p><h1><b>Why join us?</b></h1><p><br /><b>Create real impact</b> – support life-changing surgeries by keeping customer operations running smoothly.<br /><b>Advance your career</b> – step into a key leadership role with clear pathways for progression.<br /><b>Lead transformation</b> – improve service, boost efficiency, and shape the future of our customer experience.<br /><b>Thrive in a purpose-driven team</b> – join a passionate group that values people, performance, and making a difference.<br /><b>Enjoy flexibility and support</b> – hybrid-friendly culture, professional development, and meaningful benefits from day one.</p><p></p><p></p><p><b>Sound like you? Apply today and take the next step in your leadership journey.</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Travel Percentage: 10%<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p></p><p></p><p></p>