Career Category
Operations
Job Description
The Manager, Internal Workplace Communications, is a strategic employee communications partner who will help leaders of Corporate Functions teams translate their priorities, initiatives and employee experience commitments into communications to their teams. At Amgen, Workplace Communications represents Human Resources (HR) and the enterprise-enabling expertise that supports the people who make and deliver our medicines.
Working across functions and regions, this manager will lead development of communications, advise functional leaders and program teams, and develop audience-centered content that builds employee understanding, business confidence and change adoption.
Roles & Responsibilities:
Internal Communication Strategy and Delivery:
- Develop and deliver internal communications plans and strategies consistent with Amgen’s global, functional and local communications strategies and aligned with strategic objectives.
- Write, edit and oversee high-quality communications, including leader messages, talking points, intranet content, toolkits, FAQs and presentation materials.
- Partner with Corporate Affairs and functional communicators to align messages, milestones, audiences, channels and leader actions across the enterprise.
- Turn complex business and functional information into concise, employee-centered narratives that explain what is changing, why it matters and what people need to do.
- Manage communications projects and deliverables from intake through delivery, including timeline development, approvals, risk identification and assessment and implementation/publication.
- Proactively identify ongoing communications opportunities and capitalize on existing moments or milestones to further impact strategic communications activities and drive business outcomes.
- Make recommendations to improve enterprise communication tactics and internal channel effectiveness across email, intranet, community platforms, presentations, and similar.
- Maintain a consistent enterprise voice, clear editorial grammar and style standards, and appropriate coordination with Legal, Compliance, HR and other review partners.
Communication Project Coordination:
- Build and sustain cooperative relationships with team members across Law, Finance, Human Resources (HR) including Wellness and People, Culture and Engagement (PCE), Digital Technology & Innovation (DTI), Corporate Affairs, Business Development, World Compliance & Business Ethics (WC&BE), and the Results Delivery Office (RDO).
- Find opportunities to create collaboration, particularly between HR and other stakeholders.
- Lead assigned communications workstreams, including planning, tracking, stakeholder coordination and delivery.
- Partner with Corporate Functions teams to develop timelines, workback plans, presentation content and speaker talking points for All Staff meetings.
- Work with internal and external stakeholders (including consulting agency teams) to ensure timely and accurate communication.
- Analyze communication performance and feedback to improve content, channel choices and campaign design.
Confidentiality & Professionalism:
- Handle sensitive and confidential information with discretion.
- Advise and ensure alignment between communications and team leader priorities.
- Demonstrate sound judgment in making day-to-day communications recommendations and escalate high-risk, sensitive or cross-functional decisions appropriately.
Note that the role and responsibilities may evolve as the business changes and priorities shift.
Basic Qualifications and Experience:
- Master's of Bachelor’s degree and 8 - 12 years of experience, at least 6 years of direct experience
Functional Skills:
Must-Have Skills:
- Demonstrated experience developing integrated communication plans and delivering content for diverse, global employee audiences.
- Strong writing, editing and presentation skills, with the ability to distill complex information into clear, credible and actionable messages.
- Proven ability to influence through partnership in a matrixed environment and to manage multiple workstreams with sound judgment and attention to detail.
- Strong organizational and independent time-management skills with the ability to manage multiple priorities and execute on deadlines.
- Comfort using communication metrics, employee feedback and digital-channel insights to improve effectiveness.
- Familiarity and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Teams, WebEx)
Good-to-Have Skills:
- Knowledge of regulatory affairs and pharmaceutical industry terminology.
- Experience working in a multinational environment with global teams.
- Experience supporting enterprise change initiatives.
Soft Skills:
- Excellent verbal and written communication skills.
- Strong judgment and perspective when evaluating first draft materials generated by colleagues and/or AI.
- Strong problem-solving abilities and adaptability to changing priorities.
- Ability to respectfully challenge assumptions, raise alternative perspectives and recommend solutions with teammates or leaders through constructive dialogue.
- Collaborative mindset and ability to build positive relationships across teams.
- High degree of professionalism and interpersonal skills.
- Openness to feedback, adaptability and the ability to incorporate diverse perspectives into stronger communications outcomes.
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