Manager Commercial Training and Education (Mississauga, Ontario, Canada)

<p><b>Manager Commercial Training and Education (Mississauga, Ontario, Canada)</b></p><p><b>Life Unlimited. </b>At Smith&#43;Nephew we design and manufacture technology that takes the limits off living.   </p><p></p><p>The <b>Canadian Sales Trainer</b> is responsible for planning, coordinating, and delivering high-impact training programs, field coaching, and ongoing professional development to enable a high-performing sales organization across <b>Orthopedics, Sports Medicine, and Advanced Wound Management</b>. This role ensures that every sales professional in Canada is equipped with the product knowledge, clinical expertise, and selling skills necessary to deliver superior commercial results and best-in-class customer experiences. </p><p></p><p>A key focus of this position is to <b>own the onboarding and training experience for all new hires</b> across the three franchises, ensuring consistent integration, certification, and cultural alignment with Smith&#43;Nephew’s standards of excellence. </p><p></p><p><b>Location: Mississauga Ontario, office based 3 days per week </b></p><p></p><p><b>What will you be doing?</b></p><p><b>Training Delivery &amp; Field Coaching </b></p><ul><li>Plan, coordinate, and deliver comprehensive training programs for both new and tenured sales professionals across all three business franchises. </li></ul><ul><li>Facilitate learning through diverse methods including classroom instruction, virtual sessions, field-based coaching, and on-the-job training. </li></ul><ul><li>Certify sales representatives on required competencies including product knowledge, procedural expertise, competitive differentiation, and selling methodologies. </li></ul><ul><li>Conduct field ride-alongs (~20% of time) to assess and reinforce application of clinical, procedural, and sales enablement skills. </li></ul><ul><li>Deliver training content aligned with the Global Commercial Training &amp; Education (CT&#43;E) competency framework and ensure consistent execution of the Smith&#43;Nephew selling process. </li></ul><ul><li>Maintain accurate training documentation and progress tracking through the Learning Unlimited platform and CRM tools. </li></ul><p></p><p><b>Onboarding &amp; Development </b></p><ul><li>Lead and coordinate the full onboarding process for new sales hires across <b>Orthopedics, Sports Medicine, and Advanced Wound Management</b> in Canada. </li></ul><ul><li>Partner with HR, Sales Leadership, and Global Training to ensure a structured, engaging, and impactful onboarding journey that accelerates time-to-performance. </li></ul><ul><li>Evaluate onboarding effectiveness and make continuous improvements to program design and delivery. </li></ul><p></p><p><b>Coaching &amp; Performance Enablement </b></p><ul><li>Act as a mentor and role model for the salesforce and field managers, cultivating a culture of continuous learning and coaching excellence. </li></ul><ul><li>Collaborate with managers to identify performance gaps and co-develop individual development plans. </li></ul><ul><li>Establish governance and tracking metrics to measure coaching impact and learning outcomes. </li></ul><p></p><p><b>Strategic Training Planning &amp; Collaboration </b></p><ul><li>Conduct ongoing training needs assessments in partnership with Commercial Leaders, Marketing, and Clinical teams to align training with business priorities. </li></ul><ul><li>Develop annual and quarterly training plans to support corporate strategies and growth objectives. </li></ul><ul><li>Collaborate with Global/US CT&#43;E partners to leverage corporate training resources and maximize learning efficiency. </li></ul><ul><li>Represent the Canadian CT&#43;E function in leadership meetings, sharing progress reports, ROI metrics, and strategic recommendations. </li></ul><ul><li>Support the utilization and continuous improvement of the <b>Customer Experience &amp; Innovation Lab</b> for hands-on training and product demonstrations. </li></ul><p></p><p><b>What will you need to be successful?</b></p><ul><li>Dynamic and engaging public speaker with excellent facilitation and presentation skills. </li></ul><ul><li>Strong communication and interpersonal skills with the ability to influence and inspire others. </li></ul><ul><li>Creative thinker with experience designing branded or instructional content. </li></ul><ul><li>Highly organized, process-oriented, and able to manage multiple projects simultaneously. </li></ul><ul><li>Proactive, self-motivated, and capable of working independently. </li></ul><ul><li>Strong understanding of sales effectiveness principles, adult learning methodologies, and coaching frameworks. </li></ul><p></p><p><b>Education &amp; Certifications</b> </p><ul><li>Bachelor’s degree required. </li></ul><ul><li>Bilingual (English proficiency required; French proficiency strongly preferred). </li></ul><ul><li>Certifications in adult learning, facilitation, or coaching (e.g., Langevin Learning, Bob Pike, Train-the-Trainer, Challenger, Lane 4) are an asset. </li></ul><ul><li>Project management and/or instructional design certifications are a plus. </li></ul><p></p><p><b>Experience</b> </p><ul><li>3–7 years’ experience in commercial, training, or marketing roles within the <b>medical device or healthcare industry</b> (preferably with Smith&#43;Nephew or similar organizations). </li></ul><ul><li>Proven success in sales training delivery, field coaching, or commercial enablement roles. </li></ul><ul><li>In-depth understanding of sales processes, medical device markets, and customer engagement dynamics. </li></ul><p></p><p><b>You Unlimited. </b></p><p>We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.</p><ul><li><p><b>Inclusion and Belonging- </b>Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about <a href="https://www.smith-nephew.com/en/careers/life-at-smith-nephew#inclusion-diversity-&#43;-equity" target="_blank">Employee Inclusion Groups</a> on our website (<a href="https://www.smith-nephew.com/" target="_blank">https://www.smith-nephew.com/</a> </p></li><li><p><b>Investing In Your Future: </b>RRSP Programs, Tuition Reimbursement</p></li><li><p><b>Work/Life Balance: </b>Flexible Personal/Vacation Time Off, Paid Holidays, Floating Holidays, Paid Community Service Day</p></li><li><p><b>Your Wellbeing: </b>Medical, Dental, Vision, Employee Assistance Program, Parental Leave</p></li><li><p><b>Training: </b>Hands-On, Team-Customized, Mentorship</p></li></ul><ul><li><p><b>Extra Perks: </b>Discounts on fitness clubs, travel and more!</p></li></ul><div><p style="text-align:inherit"></p><p style="text-align:left">Stay connected by joining our <a href="https://smithnephew.wd5.myworkdayjobs.com/External/page/4ba17039009510002b17ea5e89c40000" target="_blank">Talent Community</a>.</p><p style="text-align:inherit"></p><p style="text-align:left"><span><span>We&#39;re more than just a company - we&#39;re</span><span> a community! Follow us on <a href="https://www.linkedin.com/company/smith-&amp;-nephew/" target="_blank">LinkedIn</a></span></span><span><span> to see how we support and empower our employees and patients every day. </span> </span></p><p style="text-align:left"><br /><span>Check us out on <a href="https://www.glassdoor.com/Overview/Working-at-Smith-and-Nephew-EI_IE10233.11,27.htm" target="_blank">Glassdoor</a></span><span> for a glimpse behind the scenes and a sneak peek into </span><b>You. Unlimited.</b><span>, life, culture, and benefits at S&#43;N.</span></p></div><div><p style="text-align:inherit"></p></div><div><p style="text-align:left"><span><span>Explore our </span></span><a href="https://www.smith-nephew.com/en/" target="_blank">website</a><span><span> and learn more about our mission, our team, and the opportunities we offer.</span></span><span> </span></p><p style="text-align:inherit"></p></div><p style="text-align:inherit"></p>