Job Title: Business Operations Manager (accounting focused)
Location: Remote
Department: Phlebotomy Solutions
Reports To: Sr Manager, Business Operations
Position Summary
We are seeking a highly organized and proactive Business Operations Manager to oversee and support the setup, execution, and operational readiness of new Patient Service Centers (PSCs). This role will drive the full lifecycle of PSC expansion, from site sourcing and lease negotiations to operational go-live, including budget tracking, expense management, and financial coordination, while ensuring compliance, efficiency, and a seamless patient and staff experience.
Key Responsibilities
Financial Oversight & Budget Management
Support development and tracking of budgets for new PSC openings, including buildout, equipment, and operational costs
Partner with Finance/Accounting to monitor spend against budget and identify cost-saving opportunities
Review and process invoices related to PSC expenses, ensuring accuracy and
alignment with Accounting and Finance departments
Assist in forecasting expenses for upcoming PSC launches and ongoing operations
Maintain financial documentation and support month-end reconciliation activities as needed
Site Sourcing & Lease Coordination
Identify and evaluate potential locations for new PSCs in collaboration with key stakeholders
Coordinate submission of Letters of Intent (LOIs) and facilitate negotiation of lease terms with property owners or agents (in conjunction with Sr Manager)
Partner with legal and finance teams to ensure timely execution of lease agreements
Partner with Finance to evaluate financial viability of new sites, including rent analysis and total cost of occupancy
Documentation & Compliance
Obtain and maintain all required PSC documentation, including but not limited to:
Certificates of occupancy
Business licenses
Regulatory approvals where applicable
PSC Setup & Launch Execution
Lead end-to-end project management for PSC openings:
Develop and manage detailed project timelines
Coordinate site logistics, construction milestones, and inspections
Oversee ordering and delivery of furniture, fixtures, and medical/lab supplies
Ensure timely site readiness and operational handoff
Track and manage project-related expenses to ensure adherence to approved budgets
Training & Operational Readiness
Deliver systems training to new PSC managers, ensuring proficiency with Natera systems and communication platforms
Support ongoing operational setup and troubleshooting as needed during launch
Audit & Quality Preparedness
Establish operational readiness and documentation protocols to support audit preparedness
Conduct internal reviews or spot checks to ensure compliance with quality standards and SOPs
Cross-functional Collaboration
Work closely with management teams, sales, facilities, IT, and clinical teams to ensure coordinated PSC openings
Serve as the point of contact for operational updates and project reporting.
Qualifications
Bachelor’s degree in Business, Operations, Healthcare Administration, or a related field
(preferred)
5+ years of experience in healthcare operations, project management, or facility expansion
Experience with budgeting, expense tracking, or financial coordination in an operations environment
Proven ability to manage complex, cross-functional projects with tight timelines
Familiarity with regulatory requirements for healthcare facilities
Strong organizational and communication skills
Proficiency in Google suite of products and project management tools
Experience with EMR systems and healthcare operational workflows preferred
Will require 30% travel
What We Offer
Opportunity to make a tangible impact on patient access and care delivery
Fast-paced, collaborative work environment
Comprehensive benefits package
Career growth opportunities within a mission-driven organization
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
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For more information:
- BBB announcement on job scams
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