Manager, Business Operations

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Manager, Business Operations, to join our team at Yeshwantpur in Bengaluru, Karnataka.

Work Schedule

40 hours a week (Monday to Friday) in a rotational shift

Job Responsibilities

 The Manager oversees and is responsible for the management and supervision of the team to ensure successful implementation of global strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction.

The individual should possess knowledge of regulatory requirements, LabCorp CTTS business practices and processes, process improvement, and problem-solving skills. Strong communication skills are demonstrated, as well as being organized and having attention to detail. Support and expertise in providing and achieving regulatory compliance and customer satisfaction by educating, analyzing, and facilitating improvements.

Managerial and Leadership duties and responsibilities:

• Supervises day-to-day production and non-production activities of the local departmental employees
• Assigns appropriately trained personnel and ensures a sufficient number of staff are available to complete the workload
• Has the ability to lead project initiatives and manage multiple projects as well as multiple teams of people. Has the ability and operational knowledge to successfully meet with senior operational leaders and stakeholders to close out questions or processes that require their approval
• Communicate corporate vision and plans to create a common vision. Share pertinent information from management committee meetings with team
• Individual is responsible for maintaining his/her complete up-to-date training file. The individual is responsible for ensuring he/she is trained and training is documented prior to performing a task. The individual is accountable for any deficiencies found in his/her training file
• Participate in Customer Audits when required
• Provide monthly report to Supervisor
• Other duties as assigned

Supervision:

• Schedules department personnel appropriately to match the demands of the daily workflow within the supervised area      
• Provides direct supervision to employees, including assignments, technical and behavioral performance counseling
• Proficient at managing multiple disciplines, while consistently demonstrating the ability to lead teams in meetings, writing agendas, assigning action items, keeping staff accountable, capturing minutes, and providing guidance and leadership to staff
• Identifies process improvement opportunities that will help to reduce operating costs and improve efficiency and provides leadership in implementing change
• Follow budget and supervise area to budgetary guidelines
• Outline scope of projects and resources involving staff or CTTS in general.  Monitor progress of projects and coach resources in CTTS
• Ensure the direction and monitoring of tools and coordinate interactions with other stakeholders and vendors
• Ensure that staff maintain global integrity of the tools

Performance Monitoring and Evaluation:

• Reports performance and results against targets and global standards
• Ensures regulatory compliance within his/her supervision
• Participates in and supports client visits, audits and inquiries, as necessary, to ensure complete fulfillment of requests and interests
• Delegates the research on customer or internal inquiries as appropriate.  Interface with customers and guide others in handling customer interactions effectively
• Identifies process improvement opportunities that will help to reduce operating costs and improve efficiency and provides leadership in implementing change

Personnel:

• Recruits, trains, and contributes to retention efforts of employees
• Conducts technical training and development of staff as needed
• Supports the BU head in assessing and meeting the resource needs
• Supports the development of plans to meet future resource needs
• Evaluates the performance of employees
• Works with the BU head to establish training plans for the supervised staff
• Supports employee evaluations and development plans
• Responsible for employee development; define meaningful goals that strengthen skill sets of direct reports; it is also expected that poor performance will be documented and communicated in a timely manner, preferably as soon as possible. Supervisors will then work with staff to ensure evaluations are completed as required by corporate timelines
• Develop subordinates.  Conduct career planning, assist in securing training opportunities

Minimum Qualifications

Bachelor’s degree in life science

Preferred Qualifications

• Minimum of 10 years’ relevant industry experience
• Minimum of 8 years of management experience
• Demonstrate strong customer service skills
• Strong planning, organizational, negotiation, and problem-solving skills; excellent written, verbal, and interpersonal skills.

Additional Job Standards

Confronts Constructively- Readily challenges ideas, the status quo, and others.  Builds relationships and maintains respect for the individual

Builds Talented Teams- Constantly develops talent of others, identifies and assesses the talent of individuals, and develops a team that impacts the organization

Inspires others- Develops trust and understanding with others and builds excitement and alignment around purpose and goals of the organization

Gets it done- Bias toward action.  Makes timely decisions.  Implements plan and achieve goals.  Always meets scheduled timelines

Drives Growth- Seeks opportunities to expand the business.  Uses knowledge of internal capabilities to advance growth of the business

Leads by example- Active and energetic voice of the company to employees at all levels.  Communicates direction and purpose.  Builds organizational connection through interaction with others

Wins customer loyalty- Builds the relationship with customers.  Seeks opportunities to win the business and leads to deliver customer expectations.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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