Manager, Benefits & Leave

The Opportunity:

As a key member of RevMed’s growing People Operations team, the Benefits & Leave Manager will guide U.S. and Canadian employees through important life events while helping build scalable, employee-centered processes and service delivery that support RevMed’s continued growth. The Benefits & Leave Manager is responsible for the hands-on administration and accurate, timely delivery of U.S. and Canada employee benefits, leave programs, workplace accommodations, workers’ compensation, and related programs. The role reports to and works in close partnership with the Associate Director, People Operations, Benefits & Compliance to align program delivery with benefits strategy and operational priorities, address material escalations, and support the ongoing evolution of benefits, leave, and workplace accommodation processes.

The Manager has day-to-day responsibility for program delivery and serves as a subject matter expert across benefits, leave, and workplace accommodation processes for the U.S. and Canada. The role applies discretion and sound judgment to resolve employee, operational, and data issues, navigate complex leave and accommodation matters, and determine when legal, compliance, or policy escalation is appropriate. This role partners closely with Total Rewards, HRBPs, Legal, Payroll, brokers, vendors, and other stakeholders to support effective program delivery and improve employee experience, processes, workflows, self-service, and appropriate automation.

Key Duties and Responsibilities:

• Manage day-to-day benefits administration across U.S. and Canada programs, including health and welfare, retirement, eligibility and enrollment, qualifying life events, invoice reconciliation, payroll and vendor coordination, system transactions, recurring benefits and leave data audits across systems, and issue resolution.

• Coordinate benefits impacts associated with employee lifecycle events, including hires, terminations, transfers, and employment status or location changes, partnering with relevant stakeholders.

• Administer and coordinate employee leaves, including monitoring case administration, documentation, pay and benefits impacts, required stakeholder updates, and return-to-work activities. Partner with leave management vendors and Payroll on ongoing administration and with HRBPs and Legal on complex or escalated leave matters.

• Manage workplace accommodation cases from intake through resolution, including the interactive process, employee and manager guidance, documentation, pay and benefits impacts, implementation of accommodations, and return-to-work activities. Partner with HRBPs and Legal on complex or sensitive matters and escalate as appropriate.

• Partner with benefits brokers, carriers, and leave vendors to monitor service delivery, resolve or escalate issues, coordinate platform and data updates, and leverage vendor resources for routine inquiries and employee self-service.

• In alignment with Total Rewards strategy, lead the operational execution of Open Enrollment, approved benefits program changes, and wellness initiatives, including benefits communications and resources that support employee education and engagement. Partner with Culture, Engagement & Learning on related events.

• Administer retirement plan operations, including managing employee cases, coordinating with recordkeepers, monitoring contribution limits, and resolving issues. Coordinate the annual 401(k) audit, including data collection, reconciliations, auditor coordination, and follow-up.

• Coordinate and complete benefits compliance activities, including plan audits and reconciliations, required notices and filings, and related documentation, working with internal and external partners. Identify potential compliance concerns and promptly escalate material risks.

• Coordinate workers’ compensation cases and related claim activities in partnership with EH&S and other relevant stakeholders, aligning with leave, workplace accommodation, and return-to-work processes when applicable.

• Track and analyze benefits and leave operational metrics, including inquiry and case volumes, recurring issues, processing errors, vendor service trends, and employee experience indicators, to assess operational effectiveness and identify risks.

• Use frontline insights and operational findings to recommend and implement approved improvements to benefits and leave processes, controls, workflows, self-service, and employee experience, including automation and AI opportunities. Translate approved changes into requirements, testing, documentation, and employee resources.

• Maintain SOPs, guides, and other operational resources that support consistent execution, employee self-service, and business continuity.

Required Skills, Experience and Education:

• Bachelor’s degree in human resources, business administration, related field, or equivalent practical experience.

• 6+ years of experience in U.S. benefits administration and related People/HR Operations, including hands-on responsibility for health and welfare and retirement programs, preferably in a high-growth or changing environment.

• Expertise in U.S. leave and workplace accommodation practices, including the interactive process, complex case management, sound judgment, and appropriate escalation.

• Experience with U.S. benefits and retirement plan compliance, including audits, reconciliations, required notices and filings, and annual 401(k) audit activities.

• Experience working with benefits brokers and vendors, using benefits platforms and HR systems, and leading the operational execution of Open Enrollment and other benefits initiatives.

• Strong analytical and problem-solving skills, with the ability to investigate and resolve employee, operational, and data issues, exercise judgment, recommend practical solutions, and manage sensitive information with a high level of confidentiality and integrity.

• Strong organizational, prioritization, collaboration, and communication skills, with exceptional attention to detail and the ability to adapt, manage competing priorities, and work effectively across all levels of the organization and with external partners.

• Ability to quickly develop working knowledge of Canadian benefits, leave, workplace accommodations, and compliance requirements.

Preferred Skills:

• Experience supporting Canadian benefits, leave administration, workplace accommodation processes, and compliance requirements.

• Experience supporting benefits operations in a rapidly scaling organization and/or across multiple geographies. Biotechnology or pharmaceutical industry experience a plus.

• Experience with PlanSource, Workday, leave administration platforms, or similar HR technologies.

• Experience leveraging AI, automation, or other technology to improve benefits administration, operational efficiency, data validation, self-service, or case management.

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