Major Incident Analyst

     

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Major Incident Analyst, you will receive and process escalations, identify major incidents, and ensure quick and effective resolution by executing BTS's enterprise Major Incident process and working with all appropriate technical support teams throughout the organization. You will also perform Root Cause Analysis (RCA) activities related to Major Incidents, including facilitating root cause investigations, following up on corrective and preventive actions, and supporting related metrics.

What You’ll Do

• Effectively manage Major Incidents (MIs) by ensuring appropriate teams are quickly engaged in the resolution process, managing the technical bridge, group chat, and providing BTS internal and business-facing communications.
• Work closely with all BTS infrastructure and application support teams to ensure swift resolution of Major Incidents and the effective management of subsequent problem investigations.
• Analyze and report incident trend data to identify and eliminate recurring Major Incidents.
• Enable accurate metrics and reporting by ensuring appropriate MI and Problem Investigation data is current and accurate.
• Participate in on-call rotation.
• Remain current on developments in fields of expertise, regulatory requirements, company products, markets, objectives, and industry trends.
• Maintain current knowledge of and ability to assess new technology to collaborate with IT customers and deploy solutions that are creative, compliant, and cost-effective through literature, trade journals, professional associations, and attendance at conferences and seminars.
• Resolve and/or facilitate resolution of problems, including identifying causes to prevent recurrence.
• Identify and resolve business issues and escalate issues when appropriate.
• Perform related functions and responsibilities, as assigned.

Requirements

• Bachelor’s degree in Information Technology or similar area; or equivalent work experience.
• Minimum of 3 years of relevant experience.

Location

This position is based in the Philippines.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

IT Operations

     

DIVISION:

BTS Business Technology Services

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)