Logistics Leader

• Serve as the primary liaison between Commercial, customers, government institutions, and the 3PL logistics operator, ensuring effective communication and service delivery.

• Manage end-to-end delivery execution, monitoring OTIF performance and proactively resolving delivery issues, delays, and compliance gaps.

• Oversee order tracking, proof of delivery (POD) management, and maintenance of all delivery-related documentation requirements for government customers.

• Act as Legal Representative for regulated deliveries, including the execution of mandatory documentation and onsite representation during government product handovers.

• Coordinate and follow up on administrative and regulatory procedures to ensure successful deliveries, sales recognition, and collections.

• Partner with cross-functional teams to streamline processes, eliminate operational bottlenecks, and improve customer satisfaction.

• Identify process improvement opportunities and drive corrective and preventive actions across logistics operations.

• Lead continuous improvement and automation initiatives to optimize logistics and end-to-end value chain performance.

• Ensure full compliance with Novartis policies, quality standards, safety requirements, and applicable local regulations.

• Build strong stakeholder relationships while supporting knowledge sharing, capability development, and a culture of safety and continuous improvement.

Essential requirements:

• Bachelor’s degree in Logistics Engineering, Transportation Engineering, Business Administration,

  Administrative areas, or Legal areas.

• +3 years of experience in a similar role within the pharmaceutical industry.

• Knowledge of Warehouse and distribution processes governing the public sector.

• Effective communication and negotiation skills.

• Fluent in Spanish. Good knowledge of English.