Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.
At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.
Job title: Logistics Coordinator (Contingent)
Location: Remote from anywhere within the U.S.
Hours: Shift Work, 8 AM - 5 PM PST
POSITION SUMMARY
The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.
Primary Responsibilities include, but are not limited to:
- Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications
- Escalating exceptions internally to Logistics Managers
- Answering and routing client and carrier communications internally
- External communications to carriers and clients throughout shipment
- Following up with written and verbal communication
- Managing inbound calls and redirecting to appropriate parties
General
- Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
- Administrative tasks such as data entry required, but not limited to
- A readiness to assume other duties as assigned
- A willingness to work after hours and/or weekend shifts if needed
Competencies
- Results driven, attention to detail, process-oriented
- Ability to meet deadlines consistently
- Ability to listen, understand and evaluate logistical issues
- Strong communication skills, both verbal and written
- Proven record of initiative and dedication to meeting the expectations and requirements of clients
- Demonstrated ability to take initiative and find innovative ways of delivering solutions.
- Ability to develop professional, supportive relationships with clients, vendors and internal employees.
- Willingness to continually embrace personal and professional development
Qualifications and Education Requirements
- High school diploma or GED required
- Must be proficient in Microsoft Office, including Outlook
- 2+ years of General Logistics management & Customer Service preferred
Compensation: $22 hr.
Cryoport is an Equal Opportunity Employer. For information, please visit www.cryoport.com.