Learning Service Advisor

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

 The PSS Global Learning Services (GLS) department brings its purpose to life by providing our colleagues worldwide with integrated training solutions tailored to their needs. The PSS GLS teams deliver customer service and advisory support to Learning Experts and business partners on global learning / training systems and processes, ensuring end-to-end process completion and training compliance across Roche. 

The Opportunity

Act as the main Global Learning Service Advisor in People Support Solution (PSS) Learning processes, focusing on engaging and managing stakeholders for a designated customer group and subgroup, including Learning Experts, providing end-to-end resolution in cross functional and complex requests or programs, and update other colleagues on cross functional topics. In this role you will be

• Responsible for keeping stakeholders engaged, get feedback and drive for continuously good customer experiences

• Providing learning solutions and/or consulting to learning community enquiries regarding LMS capabilities and business specific L&D best practices.

• Bringing the business closer to Global Learning Services and vice-versa by creating a more collaborative relationship among the customer group and subgroup and the Global Learning Services support teams.

• Responsible for providing end-to-end resolution complex Learning requests, training launches or audits.

• Responsible for streamlining processes, projects and continuous improvement initiatives.

• Identifying new customer service fields and converting to standard service/process to function team, e.g. E-Learning, Cornerstone Operations support, Event Management, Instructional Design.

• Escalation point for cross functional topics and update other team members on any focus areas, process improvements, new tools. 

Who you are 

In this position, you will be working alongside a team of Learning Specialists focusing on a customer group, potentially from various functions and across levels within the organization. You have:

• University degree or equivalent preferred

• 5+ years of related experiences in shared services or Learning/HR function, in multinational companies

• Experience with Learning/HR processes, functional expertise, and Learning and Development know-how

• Strong customer orientation with proven experiences, service delivery management, Learning/HR process improvement

• Experience of necessary tools (e.g. Cornerstone, SkillUP, Learning Management Systems, Workday)

• Learning and development know-how

• Growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback). Continuous improvement, agile practices, tools

• Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. 

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates 

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.