Job Description Summary

As Lead Service Integrator, you are responsible for ensuring on-time delivery of service product features, technical publications, training, and service process validation for NPI program(s) to commercialize multiple cloud based and data center based commercial software offerings. The position will be involved in the full life cycle of the product(s) from definition to verification/validation and installed base support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Roles & Responsibilities:

• Collaborate with product and component engineering teams to build service processes and documentation for seamless cloud resource provisioning, on-prem installation, and related service workflows.
• Own product and subsystem requirements related to serviceability and proactive monitoring of installed products.
• Define commercial fulfillment service processes (install, upgrades…) and be responsible for service process validation.
• Define and validate procedures for field modifications, updates, and upgrades.
• Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction.
• Ensure service processes are aligned with requirements of GE HealthCare Quality Management System.
• Work independently and to drive product service deliverables across diverse multifunctional and multi-regional development teams.
• Actively participate in defect reviews to prioritize operations and service improvement opportunities.
• Prepare service training strategies for product service delivery teams, including ERT (Early Readiness Training) in collaboration with engineering teams.
• Possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Be aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.

 

Educational Qualifications:

• Bachelor's degree, or equivalent, in Engineering, STEM, or software development related field.

Required Qualifications:

• Experience with AWS cloud or similar foundational cloud technologies in a support or deployment role
• AWS certification (Cloud Practitioner or higher) or ability to obtain certification within 6 months of employment.
• Experience working on software development core teams, especially in a role focused on service design or operations. 
• Experience designing and documenting install and service workflows.
• Experience with process development and documentation using tools like Microsoft Visio.
• Demonstrated ability to make recommendations to technical and program leadership to improve the product, process or technologies.
• Experience with and/or knowledge of data center and network technologies.
• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies.
• Experience working within a QMS (Quality Management System) product development framework.

 

Business Acumen:

• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics.
• Ability to balance the long-term ("big picture") and short-term implications of all decisions.
• Demonstrated commitment to quality and delivering complete solutions that solve business problems or deliver our strategy.
• Quality and cost driven.

 

Desired Characteristics

• Experience coordinating documentation content development with developers and technical writers.
• Familiar ITIL 4 frameworks for IT service management
• Familiar with CRM and ITSM tools: Salesforce.com, ServiceMax, ServiceNow
• General project leadership skills.  Project management experience and/or certification.
• Design for Reliability (DFR) or Design for Service (DFS) experience.
• Familiar with basics of HL7 and DICOM messaging
• Familiar with concepts of user authentication and authorization, Active Directory, LDAP
• Familiar with concepts of product privacy and security requirements in a healthcare environment
• Strong analytical, trouble-shooting skills
• Customer orientation:  self-motivated, self-starter with the ability to work independently and learn quickly.
• Strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure.
• Hands-on approach with regards to installations, upgrades and repair
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
• Experience working with remote global team across multiple time zones.
• Demonstrated problem-solving techniques.

 

Inclusion and Diversity:

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

#Everyroleisvital

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Additional Information