Lead of Capability Building

Job Description Summary

The Lead of Capability Building acts as the voice of learning and capability building for the Commercial organization, accountable for assessing, developing and continuously strengthening sales and commercial capabilities across the country, in alignment with global strategy and business priorities. The role drives measurable performance impact through strategic learning experiences, governance of capability programs, and strong cross‑functional collaboration.

Location: México City, CDMX
#LI-Hybrid

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

 

Job Description

Key Responsibilities:

Capability Strategy & Assessment

• Assess current and future‑critical commercial capabilities (Sales, Marketing, V&A where applicable) in alignment with global capability frameworks.

• Identify capability gaps using structured diagnostics (capability assessments, performance data, brand knowledge reviews).

• Translate business strategy into a prioritized country capability roadmap.

Learning Design & Deployment

• Design, localize and deploy strategic capability programs (classroom, blended and digital), aligned to global curricula and Novartis learning standards.

• Develop and execute learning journeys for entry‑level and experienced sales professionals, including selling skills, product knowledge, and call impact.

• Ensure consistency and quality of capability programs through governance and continuous improvement.

Capability Excellence & Adoption

• Drive adoption of new tools, ways of working and learning platforms in partnership with Technology and Global Learning teams.

• Ensure learning effectiveness by measuring impact on capability uplift and sales performance.

• Actively support change management related to new capabilities, programs and initiatives.

Cross‑functional Collaboration

• Partner with Sales Leadership, Marketing, V&A and Medical (as applicable) to co‑create capability solutions aligned to Sales Plans and product launches.

• Collaborate with Global, Regional and Local Learning teams to localize and scale best‑in‑class programs.

• Support country cycle meetings, national sales meetings and strategic initiatives through tailored capability interventions.

Governance & Operations

• Own and manage the commercial training budget.

• Ensure compliance with Novartis standards, including reporting of technical complaints, adverse events and special case scenarios within required timelines.

• Oversee distribution of marketing samples (where applicable).

Essential Requirements:

• 5+ years of experience in Commercial Capabilities, Sales Excellence, Training, Sales or Marketing roles within Pharma or Healthcare.

• Proven experience designing and deploying learning or capability programs.

• Experience delivering sales skills and performance‑based training.

• Skills: Capability Building & Learning Design, Coaching & Performance Enablement, Sales & Commercial Acumen, Stakeholder Management & Relationship Building, Learning Technologies & E‑Learning, Change Management, Data‑driven impact measurement.

• Languages: Fluent in English and Spanish

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

 

Skills Desired

Coaching, Customer Requirements, Customer Service, E-Learning, Field Sales, Installations (Computer Programs), Relationship Building, Sales, Sales Trainings, Selling Skills, Training Programs