Key Account Specialist/Manager, Abbott Molecular (Hanoi)

<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>JOB DESCRIPTION:</b></h2><div><div><b><span>ABOUT ABBOTT</span></b></div></div><div><div><div><div><p><span>Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.</span></p><p></p><p><b><span>WORKING AT ABBOTT</span></b></p><p><span>At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:</span></p><ul><li><span>Career development with an international company where you can grow the career you dream of.</span></li><li><span>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</span></li><li><span>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</span></li></ul></div></div></div></div><p></p><div><p><b><i>MAIN PURPOSE OF ROLE</i></b></p><ul><li>Drive sustainable business growth by managing and expanding strategic customer accounts, ensuring long‑term partnership and maximizing share of wallet.</li><li>Act as the primary point of contact for key customers, delivering exceptional service, resolving issues proactively, and ensuring high levels of customer satisfaction and retention.</li><li>Develop and execute strategic account plans, including demand forecasting, opportunity identification, and cross‑functional coordination to achieve revenue and profitability targets.</li><li>Strengthen customer relationships by understanding client needs, presenting tailored solutions, and positioning the company as a trusted advisor.</li><li>Collaborate closely with internal stakeholders (Commex, Technical, Logistic, Operations, Finance) to ensure seamless execution of contracts, projects, and service commitments.</li></ul><p></p></div><div><p><b><i>MAIN RESPONSIBILITIES</i></b></p><p><b>Maintain current customer relationship:</b></p><p>Providing first-line service and support to maintain firm relationships with customers.</p><p>Introducing Abbott Molecular assays, applications, and systems to customers</p><p>Planning and conduct customer visits to provide new product information and gather requests from customers.</p><p>Managing customer relationships and thorough planning, preparing and follow-up customer visit (pre-call plan, post-call).</p><p><b>Deliver Sales Growth:</b></p><p>Execute area sales strategies to drive existing customer business and protecting base business,</p><p>Renewals of most of assigned accounts (adhering to standard renewals procedures)</p><p>Menu Expansion (Utilization of existing products; new product launches)</p><p><b>Business Planning:</b></p><p>Conduct business reviews and monthly forecasting to drive maintain and update salesforces</p><p><b>Customer Management:</b></p><p>Replenish and control customer inver</p><p></p><p><b><i>MINIMUM BACKGROUND/ EXPERIENCE REQUIRED</i></b></p><p><b><i>Work </i></b><b><i>Experience</i></b></p><p><i>Experience</i></p><p><i>Minimum 5 years working experience in sales or support in IVD/ Medical Devices Industry (experience in Molecular Testing is preferable)</i></p></div><p></p><p><b><i>Education</i></b></p><p>Bachelor&#39;s degree or equivalent experience required</p><p><i>Major: biology/biotechnology/bio-medical or medical related field</i></p><p></p><p><b><i>CORE Skills Required </i></b></p><p><b><i>(Top 4-6 Skills / Competencies required for role)</i></b></p><p><i>Professional Skill</i></p><p><i>(</i><i>Technical skills required for role)</i></p><p>Demonstrated strong attention to details and communication skills (writing/verbal).</p><p>Proficiency in CRM platforms (e.g., Salesforce)</p><p>Contracting &amp; Commercial Negotiation</p><p>Strategic planning and key account management skills</p><p><i>Behavioral / Leadership Skill</i></p><p><i>(</i><i>Competencies required for role)</i></p><p>Demonstrate ability to work in a multidisciplinary environment and adapt to variety of projects/ business circumstances.</p><p><i>Language Skill</i></p><p><i>(any specific language required)</i></p><p>Command of spoken and written English are required.</p><p><i>Computer Skill</i></p><p><i>(any specific Computer Skill required)</i></p><p>Proficiency in MS Office Applications.</p><p>Proficiency with Teams, Zoom, Slack, SharePoint.</p><p>Virtual selling skills &amp; digital customer engagement.</p><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p><b>The base pay for this position is </b></p>N/A<p style="text-align:left"><span>In specific locations, the pay range may vary from the range posted.</span></p><p style="text-align:inherit">     </p><h2><b>JOB FAMILY:</b></h2>Sales Force<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>DIVISION:</b></h2>AMD Molecular<p style="text-align:inherit">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h2><b>LOCATION:</b></h2>Vietnam &gt; Hanoi : Handi Resco Tower<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>WORK SHIFT:</b></h2>Standard<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>TRAVEL:</b></h2>Not specified<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>MEDICAL SURVEILLANCE:</b></h2>Not Applicable<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p style="text-align:inherit">     </p><p style="text-align:inherit">     </p>