Key Account Manager - Oncology

The position
 

As the Key Account Manager (KAM) Oncology in Finland, your primary role is to collaborate closely with customers to understand their challenges and jointly find solutions. Your goal is to bring our innovations to more patients quickly by driving launch excellence, patient access, and clinic-level uptake. This customer-facing position requires deep customer insights, building strong relationships, and optimizing key account management. Your focus will be on account management, pathway optimization and execution, working closely with cross-functional teams both within and across the markets.

You identify customer needs, create business opportunities, and ensure benefits for patients, customers, and our company. Approximately 80% of your time will be spent engaging with customers, becoming an expert on the needs and considerations of hospitals, decision-makers, and patients in your market.

The KAM also serve as a core member of the cross-functional team (CFT), representing the voice of your customers. Adhering to ethical codes and local regulations, you will establish close working relationships with your customers.

You report to the Franchise Lead Oncology in Finland.

What will you do

Customer Engagement and Key Account Management

• Develop and execute customer engagement strategies and plans to drive sustained business growth, achieve revenue targets, and foster strong relationships with key external stakeholders.
• Utilize customer insights to identify and capitalize on commercial opportunities, ensuring continuous feedback with the cross-functional team.
• Gain deep expertise in the needs and considerations of hospitals and decision-makers by collaborating with customers to understand patient pathways and challenges.
• Create solutions that enhance the value of medicines and treatments based on insights from the hospital accounts, while providing scientifically and clinically approved disease and therapeutic information.
• Foster effective communication and dialogue with stakeholders by leveraging a deep understanding of therapeutic area, different treatment options, our and the competitor’s data, in addition to emerging trends in the field.
• Develop and implement launch strategies at clinic level to maximize market penetration and product adoption, collaborating effectively with internal and external stakeholders.
• Act as the account strategic manager to plan and oversee tactical implementation leveraging cross functional team expertise.
• Collaborate with key scientific leaders to co-create and lead the implementation of educational events addressed to your main stakeholders.
• Ensure compliance with regulatory requirements throughout the launch process.
• In addition to accomplishing your quarterly goals, your success can be gauged by the level of quality engagement you establish with our customers, becoming a valued partner in addressing challenges within the healthcare sector.

Digital and Data:

• Strong understanding of the relevant therapeutic and clinical area, including both own and competitors' portfolio and clinical data. Possess the ability to effectively apply this knowledge to the local market, specific accounts, and patients.
• This revised version highlights the need for expertise in the specified therapeutic and clinical area, understanding of the market, and the ability to apply this knowledge to specific accounts and patients.
• Monitor market dynamics and adapt launch strategies as necessary, while tracking and optimizing launch performance through data analysis and continuous improvement initiatives. Utilize data, analytics, and agile approaches to enhance customer engagement and performance.
• Drive innovation in applying value-added services and across communication channels.
• Collaborate with the cross-functional team to adapt marketing materials and omnichannel initiatives for customers.