Key Responsibilities Include:

• Take incoming customer calls and log the problem in the appropriate tool.

• Identify our contractual commitments and ensure accurate use of remote support.

• Coordinate job of engineers team, assign them to job according to their skills,

• Take incoming calls from engineers related to dispatching.

• Enter all comments and agree on an action plan.

• Escalate issues to Team Leader if required

Qualifications / Requirements:

• Experience in a Customer service role.

• Excellent communication skills, both written and spoken

• Organizational and customer service focused skills

• Ability to work independently, but also enjoy being a member of a team

• Ability to handle shifting priorities and workflow with enthusiasm, all while still meeting critical deadlines

• Polish native speaker with good english skills both written and spoken

• Ability to work on computers and being comfortable learning and using different systems

• Effective time management and organizational skills; able to balance multiple priorities.

• Skills to work under time pressure.

Desired Characteristics:

• Ability to Work independently with minimum direction.

• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.

• Ability to quickly identify and prioritize issues, create solutions and meet deadlines.