About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com
As a member of the Creator Solutions team, impact.com’s in-house performance creator experts, you will be responsible for driving success across a portfolio of client accounts. You will manage creator programs and campaigns across diverse verticals, including fashion, parenting, food, technology, and more. Our programs span from introductory performance-led strategies to year-long brand ambassador initiatives. In this role, you will own the campaign execution cycle from start to finish for a select group of clients while providing key support on a variety of larger, strategic programs.
You will serve as a critical operational pillar for the Creator Solutions team, focusing on the tactical execution that enables the growth of our clients' Creator and Affiliate Programs. You will support the Leads and Managers in executing strategies for creator recruitment, relationship management, and partner outreach, ensuring a high-quality, vibrant, and profitable partner network.
What You'll Do
- Campaign Operations & Fulfillment
- Supports the full campaign execution cycle, from initial casting through final reporting.
- Organizes all external and internal documents for efficient campaign rollout.
- Assists in creating creator campaign briefs based on brand guidelines and FTC compliance standards.
- Collects and reviews creator content to ensure it meets the brief requirements and is free of spelling or grammar errors.
- Communicates all necessary content edits with creators and verifies that live content reflects final approvals.
- Help build wrap report shells and input campaign performance and content data.
- Creator Relations & Recruitment Support
- Communicates with creators in partnership with Leads and Managers, handling monitoring messages, day-to-day questions, facilitating product shipment, and managing content collection.
- Assists in casting and recruiting creators for campaigns or programs based on client criteria.
- Sources and vets qualified creators for each campaign or program, providing data-driven recommendations on criteria such as follower count, location, niche, and audience demographics.
- Reviews campaign or program applicants to ensure they are high-quality and qualified for the program.
- Program Strategy & Growth Support
- Supports the development and implementation of performance-led strategies used to attract high-value creators.
- Assists with strategizing content creation and casting to ensure campaigns and programs are on trend and relevant to the current social media landscape.
- Supports the design and execution of incentive programs, including flat fees, performance-based rewards, and exclusive offers.
- Provides excellent customer service and expertise to ensure both the clients and creators are satisfied and impressed with our services.
- Team Collaboration
- Joins client kick-off calls, meticulously noting action items, recap notes and documenting questions.
- Collaborates closely with domestic and global internal teams (community support, sales, product, marketing, and client success) to ensure seamless execution.
What You Bring
- Adventageous: Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Candidates must mention this completion in their cover letter.
- Bachelor's Degree
- 2+ years of professional experience contributing to the Affiliate Marketing, Creator Marketing, or Community Management space.
- Basic foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
- Familiarity with the essential components of the creator lifecycle, including casting, negotiating, contracting, content fulfillment, draft approvals, and reporting.
- Strong written and verbal communication skills with the ability to manage creator and client correspondence effectively.
- A relationship-driven approach and the ability to work collaboratively across diverse work styles.
- Strong passion for and knowledge of social media platforms and the ability to stay current on trends.
- Proven ability to work independently, manage multiple priorities, and meet tight deadlines.
- Strong organizational and problem-solving skills.
- Demonstrate a growth mindset and a willingness to continuously learn and improve.
- Basic proficiency in Google Slides, Google Sheets & Excel.
Nice to have:
Benefits and Perks
At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Note: Benefits may vary by location and are subject to local regulations.
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors
#Li-Hybrid_CapeTown