Job Description Summary

This is fix term position 24 month for maternity leave coverage. As a Junior Business Operations Specialist, you will manage different stages of our installed base lifecycle from addition to end of life. You will do this by entering customer quotations/contracts in the Service ERP, ensuring timely and accurate billing of customers for contract and non-contract services and managing various communications with customers.

 

Job Description

Roles& Responsibilities

·       Responsible for GEHC customer service contract and warranty loading into all applicable Service ERPs including additions, deletions, and modifications to existing contracts.

·       Responsible for timely and accurate billing of customers for contract and non-contract services.

·       Responsible to install base data entry, installed base creation, deletion or modification and provide data quality for assigned area.

·       Maintain Install database accuracy by supporting field team and external customers via phone and email.

·       Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.

·       Give support to finance and cash collection teams for timely resolution of customer disputes (Concessions, Penalties, Write offs, Credit Notes)

 

·       Effectively focus and prioritize various projects, drive process improvement initiatives to standardize & change way of doings

·       Play an active role in deployment of the new Service CRM, Service Max, working on data preparation and migration through collaboration with multiple stakeholders

·       Support Finance team during month, quarter and year-end financial closing  

·       Ensure prompt customer support for all contract and non-contract related questions

·       Complete all planned Quality & Compliance training within the defined deadlines

·       Follow Quality Assurance processes including proper archiving of contract and non-contract documentation (proposals, signed contracts, service reports, invoices)

·       Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

·       Identify and report any quality or compliance concerns and take immediate corrective action as required

Required Qualifications& Requirements:

·       Bachelor’s Degree in Business or related field of study

·       Proficiency in English and Polish Excellent organizational and time management skills

·       Ability to prioritize and meet deadlines, follow up and attention to detail

·       Adaptable to multiple requests and daily changes

·       Excellent analytical and communication skills with the ability to communicate with internal& external teams and customers at all levels

·       Act effectively and be self-motivated

·       Ability to be part of an effective project management

·       Ability to show a decision-making capability and take initiative once required

·       Ability to focus on process improvements to eliminate non-value-added items

 

Pay Range

For Poland based positions, Annual Salary Range:96.000,00PLN-132.000,00PLN

Placement within this range depends on:

• Relevant skills and qualifications

• Prior job-related experience

• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:

• Health & wellness coverage

• Retirement and or savings plans

• Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)

• Work-life balance support (e.g., flexible working, leave programs)

• Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions

Additional Information

Relocation Assistance Provided: No