JP Apps Systems Eng Pre & Post Sales

<p><span><i><b>To apply to a Varex Imaging position, please create an account and sign-in.</b></i></span></p><p></p><p><span><b>CURRENT VAREX IMAGING EMPLOYEES: </b>Please apply by logging into your internal <u><span class="emphasis-3">Workday Account</span></u>.</span></p><p style="text-align:inherit"></p><h2>Summary</h2>Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.<p style="text-align:inherit"></p><h2>Job Description</h2><p><b><b>OTHER SPECIFIC FUNCTIONS OR DUTIES</b></b></p><ul><li><b><b>Pre‑sale</b></b>: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.</li><li><b><b>Post‑sale</b></b>: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.</li></ul><p><b><b>SKILLS, KNOWLEDGE AND CERTIFICATIONS</b></b></p><p><b>Required Certifications and Training</b></p><ul><li>Obtains and completes LMS training plan specific to assigned responsibility.</li></ul><p><b>Experience Level with Business Tools</b></p><ul><li>Proficient in utilizing business tools such as:&nbsp; E-mail, Microsoft Word, Excel, and PowerPoint.&nbsp;</li><li>Experience with SAP or equivalent ERP product and productivity software desired.</li></ul><p></p><p><b><b>LEVEL DESCRIPTION</b></b></p><p><b>Knowledge</b></p><ul><li>Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.</li></ul><p><b>Job Complexity</b></p><ul><li>Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.&nbsp; Exercises independent judgment and discretion in solving complex business problems.</li></ul><p><b>Interaction</b></p><ul><li>Networks with key contacts outside own area of expertise.</li></ul><p><b>Supervision</b></p><ul><li>Determines methods and procedures reviewed by others on new assignments and may coordinate activities of other personnel (Team Lead).</li></ul><p><b>Typical Education and Experience</b></p><ul><li>Bachelors degree (or equivalent experience) and 8 years of related experience or Masters Degree with 6 years of related experience.&nbsp;&nbsp; &nbsp;</li></ul><p></p><p><b>ENVIRONMENT AND PHYSICAL REQUIREMENTS</b></p><p><b>Environment and Physical Demands</b></p><ul><li>As described in the job posting</li></ul><p><b>Ability to Travel</b></p><ul><li>Travel may be required. See the job posting for more information.</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><b>Time Type:</b></p>Full time<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Type:</b></p>Regular<p style="text-align:inherit"></p><p style="text-align:left"><b>Work Shift:</b></p>N/A<p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Rate Type:</b></p>Salary<p style="text-align:inherit"></p><p style="text-align:left"><i><span class="emphasis-3">All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.</span></i></p>