Career Category
Information Systems
Job Description
Associate, Channel Operations – Contracts & Pricing Execution (AIN)
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
What you will do
As the Associate, Channel Operations – Contracts & Pricing Execution (AIN), you will support execution of U.S. Channel operations within the Contracts & Pricing Execution function. This role will support contract update processing, CDP maintenance, GCPS processing, scorecard generation, payment validation, DOH analysis, reconciliation activities, reporting, controls, documentation, and operational improvement initiatives supporting Channel Payments and Channel Analytics processes.
The role will partner with Channel Managers, AIN team members, ATO Channel SMEs, National Account Managers, Finance, Commercial Operations, Pricing, Trade Operations, Analytics teams, Information Systems, and other U.S.-based stakeholders to support accurate, timely, and compliant Channel execution. The Associate will be expected to learn Channel processes through structured KT, shadowing, reverse shadowing, and supervised execution prior to taking on broader independent responsibilities.
Key Responsibilities
Channel Operations & Execution
- Support day-to-day execution of Channel operations including CDP updates, GCPS maintenance, payment package preparation, scorecard generation, tracker maintenance, reporting support, and documentation management.
- Execute assigned standard-state Channel activities in accordance with SOPs, desktop procedures, validation checklists, quality standards, and established timelines.
- Maintain accurate trackers for contract updates, CDP changes, scorecard status, waiver activity, payment readiness, reconciliations, open items, and evidence retention.
- Escalate risks, missing information, data anomalies, access issues, late amendments, waiver concerns, or processing exceptions to the Channel Manager and retained ATO owners.
CDP & GCPS Support
- Support Conga review activities, contract amendment tracking, Monthly and Quarterly CDP Update preparation, and maintenance of supporting documentation.
- Perform standard CDP maintenance activities and support GCPS setup and configuration updates for approved contract, pricing, fee, rebate, strategy, and program changes.
- Assist with CDP-to-GCPS validation, peer review support, discrepancy documentation, and issue resolution tracking.
- Maintain supporting files including master files, strategy trackers, product updates, waiver trackers, and contract-related documentation.
Scorecards, Validation & Payment Support
- Generate and maintain scorecards using approved master files, DOH inputs, net sales data, and contractual parameters.
- Perform first-pass validation of scorecards, payment calculations, performance reports, reconciliations, and supporting reporting outputs.
- Support payment package preparation, payment tracker updates, variance research, documentation preparation, and approval package readiness.
- Investigate standard discrepancies and coordinate supporting data collection for manager review.
Analytics, Reconciliation & Reporting
- Support net sales reconciliation activities across SAP, GCPS, IntegriChain, and related reporting sources.
- Perform recurring DOH calculations, direct sales validation, 852/867 review support, variance analysis, and compliance reporting activities.
- Assist with trend reporting, scorecard reporting, performance reporting, payment package support, and routine operational dashboards.
- Maintain audit-ready supporting workpapers and reconciliation documentation.
Product Launch & Master Data Support
- Support routine product launch tracking activities, MMDS documentation updates, master data coordination, and approved pricing update activities.
- Assist with price list maintenance, documentation readiness, product setup tracking, and launch-related reporting.
- Maintain launch documentation, approvals, and supporting records in accordance with SOP requirements.
Compliance, Controls & Audit Readiness
- Execute work in accordance with Channel SOPs, SOX controls, documentation requirements, and compliance expectations.
- Maintain audit-ready evidence supporting validations, reconciliations, payment activities, approvals, and operational controls.
- Support internal audits, SOX reviews, KT activities, documentation updates, and process compliance reviews.
- Escalate data integrity, compliance, operational, or financial risks promptly and support remediation efforts.
What We Expect of You
We are all different, yet we all use our unique contributions to serve patients. The ideal candidate is a detail-oriented operations professional with strong analytical, documentation, reconciliation, and process execution capabilities. This individual should demonstrate ownership, accuracy, continuous learning, stakeholder collaboration, and a continuous improvement mindset while supporting a highly controlled Channel operations environment.
Basic Qualifications
- Bachelor's or master’s degree in finance, Accounting, Commerce, Business Administration, Economics, Life Sciences, Pharmacy, Engineering, Analytics, or related discipline.
- 2 to 5 years of experience in pharmaceutical, healthcare, finance operations, Channel operations, managed markets, revenue management, analytics, contracting operations, or related business operations.
- Strong Excel, reporting, documentation, analytical, and problem-solving skills.
- Ability to manage multiple priorities, meet deadlines, follow SOPs, and work effectively in a controlled operational environment.
Preferred Qualifications
- Exposure to Channel Payments, distributor agreements, fee and rebate administration, Gross-to-Net operations, contract operations, or pharmaceutical commercial operations.
- Experience with Model N GCPS, SAP, Conga, IntegriChain, SharePoint, Tableau, Qlik, Power BI, Power Query, Alteryx, Power Automate, or similar business systems.
- Understanding of DOH calculations, scorecards, reconciliations, payment validation, contract amendments, compliance reporting, and operational controls.
- Experience supporting SOP development, issue tracking, audit support, testing, process documentation, automation, or continuous improvement initiatives.
- Strong communication, collaboration, attention-to-detail, and stakeholder management skills in a global operating model.
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