IT VIP Support (m/f/d)

Based in Basel with the flexibility to travel as required, this role offers a seasoned IT professional the chance to provide world-class, personalized technical support to Lonza’s executive leadership and VIPs. You will be the face of IT for our highest-level stakeholders, ensuring that their technology is seamless, secure, and always optimized in a high-stakes, fast-paced environment. 

The actual location of this job is in Basel, Switzerland. Relocation assistance is available for eligible candidates and their families, if needed. 

What you will get:  

• An agile career and a dynamic work culture. 

• An inclusive and ethical workplace. 

• Compensation programs that recognize high performance. 

In addition to a competitive salary, you can expect numerous lifestyle, family, and leisure benefits. Our full list of tailored local benefits can be found below. 

• Benefits in Basel: https://bit.ly/3HZNGv2   

What you will do: 

• Provide expert on-site and remote technical assistance, resolving hardware, software, and network issues with the highest level of professionalism and urgency. 

• Manage a specialized suite of mobile devices, laptops, and collaboration tools, ensuring secure VPN access and seamless communication for VIPs globally. 

• Take full ownership of AV and IT systems for board-level meetings and executive presentations, serving as the primary technical point of contact on-site. 

• Perform regular "health checks" on VIP equipment and environments to prevent downtime before it occurs, staying ahead of potential outages. 

• Build deep, professional relationships with executives to understand their unique technical preferences and provide personalized IT training to enhance their productivity. 

• Handle sensitive data and high-level interactions with absolute discretion, ensuring all support activities strictly adhere to global IT security policies. 

• Work closely with specialized IT teams and leadership to escalate complex issues and implement software updates with zero disruption to executive workflows. 

What we are looking for: 

• 3-5 years of experience in IT or Business Services, with a proven track record specifically in high-touch VIP or Executive support. 

• Advanced troubleshooting skills across hardware, software, and networking, including mobile device management and secure meeting room technologies. 

• Exceptional interpersonal skills and the ability to remain calm, composed, and discreet under extreme pressure from high-profile stakeholders. 

• A Bachelor’s degree in Computer Management (or equivalent experience) and ITIL certification are required to ensure alignment with global service standards. 

• Business fluency in English is essential; fluency in German is highly preferred to support our stakeholders in Basel and beyond. 

• A logical thinker who can translate complex technical information into simple, actionable advice for non-technical users. 

• Flexibility to travel to residential or remote offices as needed and the agility to embrace change within a global corporate structure. 

About Lonza 

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. 

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. 

Ready to shape the future of life sciences? Apply now.