Description

Organogenesis is seeking a motivated team member. The IT Tier 2 Support Specialist plays a crucial role in ensuring smooth operation and support for our organization's environment. This position involves a broad range of responsibilities including troubleshooting hardware and software issues, installing and configuring new hardware. The support specialist will be expected to work on issues independently and when needed with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. This position is on-site Monday through Friday. Key responsibilities include: Providing excellent customer support by responding to phone calls and emails, configurations of workstations, assisting remote workforce, proactive issue prevention, and collaborating on IT projects.

Requirements

High School diploma or equivalency required. Associate degree or higher preferred. Minimum of 3-5 years of related experience in a similar support role. Excellent verbal and written communication skills. Ability to handle working in a fast-paced environment with sometimes strict deadlines. Technical proficiency in Windows 7/10/11, Active Directory, Azure portal, Office 365 portal, Endpoint Manager. Strong analytical, problem-solving, and conceptual skills, and the ability to own a technical task and work it to completion. Proven subject matter expertise in the relevant support area. Appropriate IT industry certifications. Strong troubleshooting and technical support experience. Ability to understand and resolve complicated technical issues. Ability to follow processes, procedures, and work instructions to ensure consistent customer experiences. Be able to lift at least 50lbs. Travel to different local locations near Canton, MA area.

IT Support SpecialistII

Description

Requirements

Organogenesis

Pipeline