IT Support Specialist (Client Facing)

About the role

We are looking for a motivated, tech-savvy IT Deployment & Client Support Specialist to join us full-time in Lyon. Our business delivers a cutting-edge software solution that relies on physical hardware for site-wide installation.

This is a unique "hybrid" IT role: you aren’t just sitting behind a desk fixing internal laptops. 80% of your mission will focus on our clients: preparing the hardware that powers our AI and coordinating with client-side IT departments to ensure a seamless setup. The remaining 20% will involve keeping our internal team running smoothly.

We are happy to welcome junior profiles who are eager to learn, rigorous with logistics, and comfortable communicating in English.

What you’ll do

Client-Facing & Hardware Operations (80%)

• Hardware Preparation: Take ownership of the "Golden Image." You will unbox, configure, and stress-test the hardware units before they are shipped to clinics and hospitals worldwide.
• Technical Deployment Coordination: Act as the technical point of contact for our clients' IT teams. You'll help them understand network requirements (Firewalls, DHCP, etc.) to ensure our boxes "plug and play" successfully.
• L1 Client Support: Provide first-level troubleshooting for clients experiencing installation or connectivity issues.
• Inventory & Logistics: Maintain a rigorous tracking system for all hardware assets sent to the field.

Internal IT & Team Support (20%)

• Employee On/Offboarding: Setup workstations (Mac/PC) and manage access for new "Hawkstars."
• Microsoft 365 Admin: Handle basic administration within the Microsoft ecosystem (Entra ID/Azure AD, Outlook, Teams).
• Office Tech: Ensure the Lyon office infrastructure (WiFi, printers, meeting room tech) is always operational.

What we are looking for

Must Have:

• Educational Background: Degree in IT, Computer Science, System Administration, or a related field (Fresh graduates with 1 – 2 years of apprenticeship experience are very welcome!).
• English Fluency: We work in an international environment; you must be comfortable writing emails and speaking on the phone in English with our team in the US and our clients around the world.
• Hardware Enthusiast: You enjoy working with physical equipment and have a "hands-on" approach to troubleshooting.
• Customer-Centric Mindset: You are patient, clear, and professional when helping clients solve technical problems.
• Organization: You are meticulous with details—if a cable is missing from a shipment, it's a problem!
• Basic knowledge of networking (Port forwarding, IP addresses, VPNs).

Nice to Have:

• Familiarity with Microsoft Intune or other MDM solutions.
• Experience in a customer service or retail tech environment (e.g., Apple Genius Bar, helpdesk internship).

Our Mission? Standardize Veterinary Imaging Excellence

At HawkCell, we’re tackling a real pain point in animal healthcare. While human diagnostic imaging have leaped forward, veterinary imaging has been stuck in the past, where slow and grainy images are still the norm. We’ve built AI solutions to denoise CT and MRI images, paired with a dedicated protocol library. This isn’t a human-adapted technology; it’s built from scratch using animal data, specifically for veterinary medicine.

We closed our Series A in 2024 and now we’re scaling in Europe, NORAM and APAC. We’re headquartered in Lyon, but our mindset is global. We are here to become the undisputed leader in animal imaging.

How We Work

You’ll have a high degree of autonomy here. We expect you to lead your projects, make decisions, and fix what’s broken without waiting for an invitation.

The pace is fast, and the standards are high because what we’re building actually matters for animal health. We don’t have room for politics or ego; we try, we fail, we try again, we iterate and we succeed. If you’re the type of person who needs a 20-page manual before taking action, you’re going to find it difficult at HawkCell. But if you’re driven by results and actually want to see the direct impact of your work, you’ll fit right in!

If the idea of building an scalable product in the international market from the ground up gives you a rush, keep reading.

Is HawkCell for you?

This is a key question that we would like you to consider before applying. HawkCell is not for everyone. We aren't looking for "passengers" or people who need a manual to get started. We’re seeking a relentless 'hunter' mindset. You don’t just see obstacles; you see opportunities for creative problem-solving. We want the person who bypasses the gatekeeper, finds the hidden path, and turns a closed door into an entry point. No matter which role you are in.

If you’re looking for a comfortable 9-to-5 where you can just follow and execute, you probably won’t enjoy and excel in HawkCell.

Still here? Then maybe you’re the person we’re looking for!