IT Support Engineer (Contract)

<div class="content-intro"><p><span style="font-size: 14pt;"><strong>Company introduction:</strong></span></p> <p><span style="font-size: 12pt;">Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.   </span></p> <p><span style="font-size: 12pt;">We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. </span></p> <p><span style="font-size: 12pt;">We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - </span><a style="font-size: 12pt;" href="https://compasspathways.com/">Compass Pathways</a><span style="font-size: 12pt;">.</span></p></div><p><span style="font-size: 14pt;"><strong><span data-contrast="none">Job overview</span></strong><span data-contrast="none">:</span></span><strong><span data-contrast="none"><span style="font-size: 14pt;"> </span> </span></strong><span data-ccp-props="{"134245417":true}"> </span></p> <p><span style="font-size: 12pt;"><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">The IT Support Engineer will </span><span data-ccp-parastyle="Normal (Web)">be responsible for</span><span data-ccp-parastyle="Normal (Web)"> working with internal users in the organization and </span><span data-ccp-parastyle="Normal (Web)">assisting</span><span data-ccp-parastyle="Normal (Web)"> with audio-visual and IT related setups and issues.</span></span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></span></p> <p><span style="font-size: 14pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Location:</span></span></strong></span><span data-contrast="none"><span style="font-size: 14pt;" data-ccp-parastyle="Normal (Web)"> </span><span style="font-size: 12pt;"><span data-ccp-parastyle="Normal (Web)">On site 4 days a week in our Manhattan</span><span data-ccp-parastyle="Normal (Web)">, NYC</span><span data-ccp-parastyle="Normal (Web)"> office</span><span data-ccp-parastyle="Normal (Web)">.  </span></span></span><span style="font-size: 12pt;" data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <p><span style="font-size: 14pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Reports to</span><span data-ccp-parastyle="Normal (Web)">:</span></span></strong></span><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)"> </span></span></strong><span style="font-size: 12pt;"><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Senior IT/AV Manager</span><span data-ccp-parastyle="Normal (Web)">.</span></span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></span></p> <p><span style="font-size: 14pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Duration: </span></span></strong></span><span style="font-size: 12pt;"><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">12-month contract.</span></span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></span></p> <p><span style="font-size: 14pt;"><strong><span data-contrast="none">Roles and responsibilities </span></strong> </span><br><span style="font-size: 14pt;"><span data-contrast="none">(</span><em><span data-contrast="none">Include but are not limited to</span></em><span data-contrast="none">): </span><span data-ccp-props="{"134245417":true}"> </span></span></p> <ul> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Manage technical tasks related to onboarding and offboarding of Compass users</span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Attend the office full time and support end user requests</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Take responsibility for the Zoom Rooms audio-visual technology in every conference room</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Logging service desk tickets from internal employees and working with them to resolve any technical issues</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Troubleshooting and resolving IT hardware and software issues</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Collaborate on projects with cross functional teams as needed</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Support hardware and software of all end user devices</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Setting up and support end user mobile devices</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">VIP support of our senior staff</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Act as Technician on Duty for important US-based conference calls</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Create high quality AV/IT Documentation resources</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Proactively create tasks to improve AV/IT systems and process</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Remain up to date with current technology trends and best practice</span><span data-ccp-props="{"134245417":true}"> </span></span></li> </ul> <p><span style="font-size: 14pt;"><strong><span data-contrast="none">Candidate Profile:</span></strong><span data-ccp-props="{"134245417":true}"> </span></span></p> <ul> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">High level of understanding of Zoom and audio-visual technology</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">High level of understanding and experience of Office 365 & Microsoft products</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Experience working in IT work management/ticketing systems, Jira service desk experience a plus</span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Ability to prioritize workload and involvement with VIP support</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Strong analytical, project management, written and verbal communication skills</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Previous involvement with on-boarding / off-boarding of employees</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Proficient dealing with digital security threats</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Exceptional problem-solving skills in high pressure situations</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Completely self-sufficient and able to work with minimal supervision & support</span><span data-ccp-props="{"134245417":true}"> </span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented</span></span></li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Experience working in an ITIL environment, including request, incident and change management processes</li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="none">Strong alignment with core company mission and values</span><span data-ccp-props="{"134245417":true}"> </span></span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong>【For NYC】Compensation Description (annually):</strong></span></p> <p><span style="font-size: 16px;">Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.</span></p> <p><span style="font-size: 16px;">Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity.</span></p></div><div class="title">【Base salary per annum】:</div><div class="pay-range"><span>$65,000</span><span class="divider">—</span><span>$85,000 USD</span></div></div></div><div class="content-conclusion"><h2 style="line-height: 1;"><span style="font-size: 14pt;"><strong>Benefits & Compensation:</strong></span></h2> <p style="line-height: 1;"><span style="font-size: 12pt;">For an overview of our benefits package and compensation information, please visit  "<a href="https://compasspathways.com/join-us/">Working at Compass</a>". <strong> </strong></span></p> <h2 style="line-height: 1;"><span style="font-size: 14pt;"><strong>Equal opportunities: <br></strong></span></h2> <p style="line-height: 1.2;"><span style="font-size: 12pt;"><strong>Reasonable accommodation<br><br></strong>We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. </span></p> <p style="line-height: 1;"><span style="font-size: 12pt;"><strong>UK applicants</strong></span></p> <p style="line-height: 1.2;"><span style="font-size: 12pt;">We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;"><strong>US applicants</strong></span></p> <p style="line-height: 1.2;"><span style="font-size: 12pt;">Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.</span></p> <h2 style="line-height: 1;"><strong><span style="font-size: 12pt;"><span style="font-size: 14pt;">Sponsorship</span>:</span></strong></h2> <p style="line-height: 1;"><span style="font-size: 12pt;">Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.</span></p> <h2 style="line-height: 1;"><span style="font-size: 14pt;"><strong>Data Privacy:</strong></span></h2> <p style="line-height: 1;"><span style="font-size: 12pt;">All data is confidential and protected by all legal and data privacy requirements, please see our recruitment <a href="https://compasspathways.com/recruitment-candidates-privacy-notice/" target="_blank">Privacy Notice</a> to learn more about how we process personal data.</span></p></div>