Description

Tonix Pharmaceuticals* is a fully integrated, commercial-stage biotechnology company focused on central nervous system (CNS) and immunology treatments in areas of high unmet medical need. TONMYA® (cyclobenzaprine HCl sublingual tablets 2.8 mg) is the first new treatment for fibromyalgia in adults in more than 15 years. Tonix’s CNS commercial infrastructure supports its marketed products, including its acute migraine products, Zembrace® Symtouch® (sumatriptan injection 3 mg) and Tosymra® (sumatriptan nasal spray 10 mg). Tonix is investigating TONMYA® in Phase 2 clinical trials to evaluate its potential in major depressive disorder and acute stress disorder/acute stress reaction. Tonix is also advancing a pipeline of immunology programs, including TNX-4800, a Phase 2 ready long-acting human anti-Borrelia OspA monoclonal antibody (mAb) for the prevention of Lyme disease in the U.S., and TNX-1500, a Phase 2 ready third-generation CD40 ligand inhibitor for the prevention of kidney transplant rejection. In addition, the Company is progressing TNX-2900 (intranasal potentiated oxytocin), which is Phase 2 ready for the treatment of Prader-Willi syndrome, a rare disease. To learn more, visit www.tonixpharma.com and follow the Company on LinkedIn and X.

*Tonix’s product development candidates are investigational new drugs or biologics; their efficacy and safety have not been established and have not been approved for any indication.

Zembrace SymTouch and Tosymra are registered trademarks of Tonix Medicines. TONMYA is a registered trademark of Tonix Pharma Limited. All other marks are property of their respective owners.

Position Overview

The Information Technology Specialist provides system support across multiple IT functional areas, including but not limited to technical and operational support, application support, and system management. This role is responsible for planning, coordinating, implementing, modifying, and troubleshooting IT-related solutions to meet business needs. This position supports both onsite and remote corporate users and requires the ability to communicate complex technical information clearly to non-technical audiences.

Essential Duties

Helpdesk Support (Onsite and Remote)
Provide tier I and II support; escalate tickets to supervisor as needed
Install, configure, and maintain computer systems and software
Support onboarding and offboarding of employees, including system access and equipment setup
Manage user accounts, permissions, and access controls
Relocating equipment for employees and laboratories
Support Audio/Visual technologies in common areas
Manage and maintain inventory of IT equipment and software licenses
Trace and patch ethernet cables
Ticketing System
Work within IT ticketing system to document procedures, system configurations, and technical issues
Track support tickets from creation through resolution, ensuring timely closure and proper documentation
Maintenance and Support for IT equipment
Assist with hardware and software upgrades, updates, and patching
Coordinate support calls with 3rd party vendors
Monitor warranties and maintenance agreements on physical IT equipment
Compliance and Professional Standards
Follow all established occupational health and safety procedures, Good Manufacturing Practices (GMP’s) and Standard Operating Procedures (SOP’s)
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Perform ad-hoc work/special projects as necessary to support Tonix on various business initiatives

Necessary Skills and Abilities

Dedicated team player able to thrive in a fast-paced, high-demand environment
Comfortable working independently with minimal supervision
Ability to adapt and use problem solving skills to resolve real time issues
Excellent written and verbal communication skills are essential
Strong planning and organizational skills
Highly organized, results driven, problem solver, and collaborator
Demonstrate ability to perform the essential duties of the position with or without accommodation
Excellent customer service and soft skills when working with and responding to end user needs and questions

Educational Requirements

Bachelor’s degree in computer science or 4 years of relevant experience preferred

Experience Requirements

Ability to diagnose and troubleshoot basic technical issues across hardware, software, and network environments
Basic proficiency in PC and laptop hardware, operating systems, software applications, telecommunications, and networking concepts
Working knowledge of DNS, DHCP, Active Directory (AD), and basic network infrastructure
Ability to safely lift, move, and install IT equipment weighing up to 50 pounds
Ability and willingness to travel occasionally, as required

Salary Range

$70,000—$110,000 USD

*Please note that Tonix does not offer sponsorship for this role.

Recruitment & Staffing Agencies

Tonix does not accept agency resumes unless contacted directly by internal Tonix Talent Acquisition. Please do not forward resumes to Tonix employees or any other company location; Tonix is not responsible for any fees related to unsolicited resumes.

Compensation & Benefits

Tonix provides a comprehensive compensation and benefits package which includes:

Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Programs
Pet Insurance
Retirement Savings 401k with company match and annual discretionary stock options
Generous Paid Time Off, Sick Time, & Paid Holidays
Career Development and Training

Tonix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, genetics, or any other characteristic protected by law. In addition to federal law requirements, Tonix complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. Tonix expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic, information, disability, veteran status, or any other characteristic protected by law.

IT Specialist

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