International Order & Export Partner – North Africa

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The Position

Location: Sant Cugat del Vallès, Spain (RD Spain)

Organization: Supply Chain Subchapter | Logistics

Reporting Line: Logistics Leader (TBC)

Position Purpose

As an International Order & Export Partner, you will drive the end-to-end (E2E) Order-to-Cash (O2C) process for international markets in North Africa (Algeria and Tunisia). Operating within the Supply Chain subchapter, you will act as the key liaison between internal suppliers, the Sant Cugat distribution hub, financial institutions, carriers, and international distributors. You will ensure seamless execution of customer orders, strict adherence to export control and labeling regulations, and proactive bottleneck management to deliver life-saving diagnostic solutions to our customers.

Key Responsibilities & Accountabilities

1. End-to-End Order Management & Pricing

• Manage the full customer sales order processing life-cycle: order entry, proforma invoicing, order confirmation, shipping advice, and credit notes.
• Maintain customer pricing, monitor product shelf life/expiration dates, and actively manage supply bottlenecks and product availability.
• Oversee document exchange and operational coordination with distributors across Algeria and Tunisia.
• Handle specialized customer order flows, including spare parts processing.
  

2. Financial Execution & Collection (Letters of Credit & CAD)

• Lead payment collection processes and manage financial risk instruments, including Letters of Credit (L/C) and Cash Against Documents (CAD).
• Coordinate directly with banking institutions regarding L/C documentation and align with Roche Services & Solutions (RSS) on credit limits and financial clearing.
  

3. International Trade Compliance & Export Control

• Act as the Single Point of Contact (SPOC) for Algeria/Tunisia export control, handling material classifications, regulatory declarations, and compliance checks.
• Prepare and issue official export documentation, including EUR 1 declarations, country of origin certificates, and document translations.
• Coordinate specialized labeling compliance, including Arabic product labeling and IATA dangerous goods labeling.
  

4. Supply Chain, Warehouse & Logistics Coordination

• Monitor inbound product flows to the Sant Cugat warehouse dedicated to North African export channels and maintain contact with key internal suppliers.
• Partner with transport carriers and freight forwarders, ensuring compliance with transport requirements, quality/temperature standards and routine business SLAs.
• Investigate and resolve logistics customer complaints related to shortages, overshipments, or damaged goods.
  

Key Requirements & Qualifications

• Experience: 3–5+ years of experience in International Supply Chain, Order-to-Cash (O2C), Customer Service Export, or Logistics, preferably within the Healthcare, Diagnostics, or Pharmaceutical sectors.
• International Trade Expertise: Proven experience handling Letters of Credit (L/C), CAD, EUR 1 certificates, customs documentation, and export control regulations.
• Systems & Tools: Strong proficiency in ERP systems (SAP SD/MM modules preferred) and order-processing tools.
• Logistics Knowledge: Understanding of warehouse operations (Sant Cugat hub), carrier management, IATA regulations, and Arabic labeling standards.
• Languages: Advanced level of English is required. Fluency in French, Spanish and/or Arabic is a plus.
• Soft Skills: Strong negotiation, problem-solving, cross-functional collaboration, and customer-centric mindset aligned with agile working principles.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.