Integrated Insights Ops Excellence Manager

Job Description Summary

Job Purpose
Ensure the Integrated Insights service line runs with clarity, discipline and efficiency through governance, intake/prioritization, cadence management, quality standards and vendor coordination—enabling consistent delivery of high-impact insights to TAs/V&A and seamless interface with DAP.

 

Job Description

Job Dimensions

Financial responsibility: Oversees spending on insight-related vendors, assists with budget preparation, and maintains SLA compliance.  
Decision making: Owns intake triage, delivery cadences and quality gates; recommends resourcing and vendor utilization.
Stakeholders: TAs/V&A, Finance, BSI/International Insights Ops, DAP, vendors, Customer Excellence.

Impact on the organization

Reduces duplication and cycle delays by standardizing ways of working, ensuring on-time delivery, and improving stakeholder confidence in insight outputs.

Major Accountabilities

• Intake, backlog management, SLAs, and delivery calendar for BR/QBR/forecast cycles.

• Standard templates (briefs, insight packs), QA checks and documentation; ensure reuse of knowledge assets before new studies.

• Vendor operations: performance tracking, contracting support, milestones, budget adherence.

• Cross-pillar coordination with DAP for handoffs and dependencies.

• Gather & develop strategic insights & guidance to drive strategic decisions

KPIs

• On-time delivery %, stakeholder NPS, lead time, reuse rate of existing research, vendor SLA adherence.

• Conduct deep-dive analyses using internal and external sources to assess market dynamics, competitive positioning, and performance benchmarks and execute other Value & Access metrics for deep-dive as needed.

• ICE CCPD dashboard management (Content & Campaign Performance Dashboard)

• Incorporate efficiency by ensuring existing insights from international research via KM platform (Sherlock) are utilized before conducting PMR

Ideal Background

Education: Business, Life Sciences, Economics, Engineering, Data/Analytics or related.
Languages: English + local language desirable.
Experience/Professional Requirement:

• Ops excellence / PMO / analytics operations; experience coordinating vendors and cross-functional rhythms in regulated environments.

• Solid experience in integrated insights, analytics, market research, data, digital platforms or performance reporting, preferably within pharma, healthcare or other regulated industries

• Hands-on experience translating business questions into insights, dashboards, analytics outputs or platform requirements.

• Strong stakeholder management skills, with the ability to work effectively with Commercial, Medical, V&A, Finance, IT/DAP, and external vendors.

• Ability to communicate insights clearly and deliver decision-ready outputs for different audiences.

 

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model