Installation & Upgrade Specialist

<h1><b><b><b>Job Description Summary</b></b></b></h1>Provides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions (IDS), with a particular<br>focus on our Medical Imaging Merge (MIM), across the post sales customer lifecycle. Drives customer satisfaction and business outcomes<br>through effective planning, coordination, and implementation of our Imaging Digital Solutions. To also acts as an interface between customers<br>and internal stakeholders, managing integrations, IT dependencies, and operational execution to ensure successful implementations. Impacts <br>the quality of own work and contributes to overall team effectiveness. Exercises judgment to prioritize and adapt tasks based on evolving <br>customer and operational needs.<br><br>GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that<br>matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and<br>every difference builds a healthier world.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><u><b>Roles and Responsibilities</b></u></p><ul><li>Contribute to the implementation of IDS solutions utilizing the Software Suite. Own technical deliverables during the entire<br />lifecycle of the projects. Engage throughout the full lifecycle of assigned projects including initial installation and subsequent<br />upgrades, and participating in decisions on architecture, design, and functionality to keep programs on track in terms of<br />budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies<br />tailored to their organization through site assessments. Also make standard recommendations on workflow, application,<br />interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness<br />and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients<br />to ensure customer satisfaction</li><li>Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.</li><li>Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.</li><li>May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of<br />defined instructions/parameters.</li><li>A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information<br />to others.</li></ul><p></p><p><u><b>Required Qualifications</b></u></p><ul><li>This role requires experience in the Services &amp; Digital Customer Support environment. Knowledge level is comparable to a Bachelor&#39;s degree from an accredited university or college (or a high school diploma with at least 1 year of experience).</li><li>Demonstrated customer service experience in a clinical environment.</li><li>Ability to work with and communication effectively with diverse stakeholders.</li><li>Experience managing large‑scale projects, meeting or exceeding deadlines; IT or installation experience is required.</li><li>Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools.</li><li>Strong computer skills.</li><li>Operating Systems: Windows Server, Linux.</li><li>Fluency in English and at least one additional regional language (Polish, or Arabic). Proficiency in more than two languages is highly valued.</li></ul><p></p><p><u><b>Desired Characteristics</b></u></p><ul><li>Ability to work effectively in fast‑paced and challenging environments.<br />Ability to communicate complex technical topics in a customer‑friendly manner.</li><li>Networking &amp; Integration: DICOM, IHE, HL7, FHIR</li><li>Web technologies knowledge.</li><li>Experience in healthcare environments, particularly radiology or nuclear medicine departments.</li><li>Willingness to travel up to 10-15%.</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b><b><b>Additional Information</b></b></b></h1><div><div><div><div><div><div><div><p style="text-align:left"><b>Relocation Assistance Provided: </b>No</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div>