Inside Sales Representative EMEA - H/F

<p style="text-align:left"><span>Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for <span><span class="WNX2">temperature-sensitive</span></span> materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems&#39; proprietary Cryoport Express</span><span>®</span><span><span> </span>shippers, Cryoportal</span><span>®</span><span><span> </span>Logistics Management Platform, leading-edge Smartpak</span><span>™</span><span><span> </span>Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span><span><b>Position</b> <b>Summary</b></span></span><br /> </p><h2><span><span>The Inside Sales Representative is responsible for driving revenue by acquiring and engaging prospective customers while simultaneously maintaining and nurturing existing relationships by performing the following duties within their territory.</span></span><br /><br /><i>Position open in the following locations: France, UK, Belgium, Germany, and the Netherlands </i><i>(This role offers the possibility of remote work).</i><br /><i>Compensation package based on profile.</i></h2><p></p><p><span><span><b>Responsibilities</b> <b>include</b> <b>but</b> <b>are</b> <b>not</b> <b>limited</b> <b>to:</b></span></span><span> </span></p><ul><li><h2><span><span>Research and identify potential accounts, qualify leads, initiate outreach to prospective clients, schedule introductory calls and prepare hand-offs to Business Development Directors for strategic accounts.</span></span></h2></li></ul><ul><li><h2><span><span>Manage and nurture transactional accounts, ensuring timely responses to inquiries, renewals, and service requests. Maintain strong client relationships to drive repeat business.</span></span></h2></li><li><h2><span><span>Prepare quotes, process orders, and coordinate with internal teams to ensure accurate and timely service delivery. Maintain Salesforce CRM records for all client interactions.</span></span></h2></li><li><h2><span><span>Respond to customer inquiries, provide product and service information, and resolve issues promptly to ensure client satisfaction.</span></span></h2></li></ul><ul><li><h2><span><span><span>Work closely with Business Development Directors to support EMEA pipeline development.</span></span></span></h2></li></ul><ul><li><h2><span><span>Share market intelligence, and assist in transitioning accounts from prospecting to active management.</span></span></h2></li></ul><ul><li><h2><span><span>Maintain accurate records of leads, opportunities, and account activities in Salesforce CRM. Provide regular updates on progress toward sales goals.</span></span></h2></li></ul><ul><li><h2><span><span>Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc</span></span></h2></li></ul><ul><li><h2><span><span>Function independently to influence the decision-making process of potential clients and develop strategies which anticipate client objections or ambivalence.</span></span></h2></li></ul><ul><li><h2><span><span>Participate in team meetings, training sessions, and self-development activities. Contribute to overall team success by supporting initiatives and achieving assigned targets.</span></span></h2></li></ul><ul><li><h2><span><span>Perform additional tasks as assigned to meet evolving business needs.</span></span></h2></li></ul><h2><span> </span></h2><h2><span><span><b>Qualifications and educational requirements</b></span></span></h2><ul><li><h2><span><span>BS/MS in a business or scientific discipline.</span></span></h2></li><li><h2><span><span><span>Understanding of the requirements and specifications in the logistics field.</span></span></span></h2></li><li><h2><span><span>A minimum </span><span>of three years</span><span> sales experience in logistics/healthcare field.</span></span></h2></li><li><h2><span><span>Strong interpersonal and influencing skills.</span></span></h2></li><li><h2><span><span>Proven problem solver and independent thinker.</span></span></h2></li><li><h2><span><span>Business background, a plus.</span></span></h2></li></ul><h2><span> </span></h2><h2><span><span><b><span>Language/Communication</span> Skills </b></span></span></h2><ul><li><h2><span><span><span>Ability to read, analyse, and interpret common technical journals, financial reports, and legal documents.</span></span></span></h2></li><li><h2><span><span>Ability to respond to common inquiries from customers.</span></span></h2></li><li><h2><span><span>Ability to effectively present information.</span></span></h2></li><li><h2>Fluency in written and spoken English is required.</h2></li></ul><h2><span> </span></h2><h2><span><span><b>Mathematical Skills </b></span></span></h2><ul><li><h2><span><span><span><span>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</span></span></span></span></h2></li><li><h2><span><span>Work with Salesforce CRM and be familiar with Microsoft Excel.</span></span></h2></li></ul><p></p><p><i>Version française:</i></p><p></p><h2><b>Résumé du poste</b></h2><p></p><h2><span>L’Inside Sales Representative est chargé de développer le chiffre d’affaires en identifiant et en engageant de nouveaux clients tout en maintenant et renforçant les relations existantes. Il/elle réalise ces missions au sein de son territoire commercial.</span><br /><br /><i>Poste ouvert dans les localisations suivantes : France, Royaume‑Uni, Belgique, Allemagne et Pays‑Bas (ce poste offre la possibilité de travailler à distance). Rémunération selon profil. </i></h2><div></div><h2><b>Responsabilités principales</b></h2><ul><li><h2><span>Rechercher et identifier de nouveaux comptes, qualifier les prospects, contacter les clients potentiels, organiser des appels de présentation et transmettre les comptes stratégiques aux Business Development Directors.</span><br /> </h2></li><li><h2><span>Gérer et développer les comptes transactionnels : répondre rapidement aux demandes, renouvellements et besoins de service. Maintenir une relation solide pour favoriser les ventes récurrentes.</span><br /> </h2></li><li><h2><span>Préparer des devis, traiter les commandes et coordonner avec les équipes internes pour assurer une livraison fiable et dans les délais. Mettre à jour toutes les interactions clients dans Salesforce CRM.</span><br /> </h2></li><li><h2><span>Répondre aux questions des clients, fournir des informations sur les produits et services, et résoudre les problèmes pour garantir leur satisfaction.</span><br /> </h2></li><li><h2><span>Collaborer étroitement avec les Business Development Directors pour soutenir le développement du pipeline EMEA.</span><br /> </h2></li><li><h2><span>Partager des informations sur le marché et aider à la transition des comptes du statut de prospect à celui de client actif.</span><br /> </h2></li><li><h2><span>Tenir à jour les données sur les leads, opportunités et activités dans Salesforce CRM. Communiquer régulièrement l’avancement par rapport aux objectifs de vente.</span><br /> </h2></li><li><h2><span>Surveiller la concurrence en collectant des informations sur les prix, les produits, les nouveautés, les délais de livraison et les pratiques commerciales.</span><br /> </h2></li><li><h2><span>Travailler de manière autonome pour influencer les décisions des clients potentiels et anticiper leurs objections.</span><br /> </h2></li><li><h2><span>Participer aux réunions d’équipe, aux formations et aux actions de développement personnel. Contribuer à la réussite globale de l’équipe en soutenant les initiatives et en atteignant les objectifs fixés.</span><br /> </h2></li><li><h2><span>Réaliser toute autre tâche nécessaire en fonction de l’évolution des besoins de l’entreprise.</span></h2></li></ul><div></div><h2><b>Qualifications et exigences</b></h2><ul><li><h2><span>Diplôme licence/master dans une discipline commerciale ou scientifique.</span></h2></li><li><h2><span>Bonne compréhension des exigences et spécificités du secteur logistique.</span></h2></li><li><h2><span>Minimum <b>3 ans d’expérience en vente</b> dans le domaine de la logistique ou de la santé.</span></h2></li><li><h2><span>Excellentes compétences relationnelles et capacité à influencer.</span></h2></li><li><h2><span>Aptitude démontrée à résoudre les problèmes et à travailler de manière autonome.</span></h2></li><li><h2><span>Une formation ou expérience en business est un plus.</span></h2></li></ul><h2></h2><h2><b>Compétences linguistiques et communication</b></h2><ul><li><h2><span>Capacité à lire, analyser et interpréter des documents techniques, rapports financiers et documents juridiques.</span></h2></li><li><h2><span>Capacité à répondre aux demandes courantes des clients.</span></h2></li><li><h2><span>Capacité à présenter efficacement des informations.</span></h2></li><li><h2><span>Maîtrise de l&#39;anglais lu, écrit, parlé exigée.</span></h2></li></ul><h2></h2><h2><b>Compétences mathématiques</b></h2><ul><li><h2><span>Capacité à calculer des remises, intérêts, commissions, proportions, pourcentages, surfaces, circonférences et volumes.</span></h2></li><li><h2><span>Maîtrise de Salesforce CRM et bonne connaissance de Microsoft Excel.</span></h2></li></ul><p></p><div></div><div><div><div><div><div></div></div></div><div><div><div><div></div><div><div><div><div><div><div></div><div><div><div><div><div><div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>