Innovative Medicine_Customer Experience Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Digital Marketing

Job Sub Function:

Digital Marketing Strategy

Job Category:

Professional

All Job Posting Locations:

Taipei City, Taiwan

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Customer Experience Manager

Purpose: The Customer Experience Manager is responsible for elevating customer experience through insight-led and seamless engagement. The role supports the organization to achieve its business goal by partnering with commercial team and cross-functional stakeholders through digital and omnichannel.

You will be responsible for:

• Developing and executing a comprehensive digital strategy to enhance brand awareness, engagement, and customer acquisition.

• Conducting research and analysis to identify digital marketing trends and opportunities.

• Collaborating with cross-functional teams to define digital marketing goals and objectives aligned with the overall business strategy.

• Creating and managing digital marketing campaigns across various channels such as social media, search engine marketing, email marketing, and content marketing.

• Monitoring and analyzing the performance of digital marketing campaigns and making data-driven decisions to optimize results.

• Managing the organization's online presence, including websites, social media profiles, and other digital touchpoints.

• Ensuring compliance with relevant legal and regulatory requirements for digital marketing activities.

• Collaborating with internal stakeholders and external partners, such as advertising agencies and technology providers, to implement digital initiatives.

• Keeping up to date with industry trends and best practices in digital marketing and identifying opportunities for innovation and improvement.

• Building learning and development initiatives by identifying capability gaps and designing, delivering, and evaluating training programs that strengthen customer-centric capabilities across the organization.

Education, Experience, and Skill Requirements:

• University Degree or above; MBA is a plus.

• Minimum 2–5 years of relevant experience in customer experience, omnichannel engagement, digital marketing, & consulting; pharmaceutical experience is a plus.

• Experience in project management is preferred.

• Strong customer-centric mindset, curiosity, learning agility, and ownership. Ability to think strategically and out-of-box while managing details and execution.

• Excellent oral and written communication skills in Mandarin and English.

• Strong interpersonal, planning, organization, and teamwork skills.

• Content Management: Proficiency in content strategy and creation, including writing, editing, and optimizing content for different digital platforms, is often required.

• Social Media Management: Experience in managing social media platforms, including content creation, community engagement, and social advertising, is essential.

• Digital Strategy, Data Analytics & AI Tools: Strong digital strategy and data analysis skills, with familiarity with analytics platforms such as Google Analytics and Adobe Analytics, and the ability to leverage AI to track and measure digital performance, enhance work efficiency, generate insights, support content development, automate routine tasks, and accelerate decision-making.

 

 

Required Skills:

Content Marketing, Digital Marketing Platforms, Marketing Insights, Operational Excellence, Teamwork

 

 

Preferred Skills:

Analytics Dashboards, Analytics Insights, Business Behavior, Collaboration, Content Management, Copy Editing, Customer Analytics, Design Mindset, Detail-Oriented, Digital Channels, Digital Marketing, Problem Solving, Product Marketing Sales, Researching, Search Engine Optimization (SEO), Technologically Savvy