Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is based in Abbott Puerto Rico and requires availability to travel to and support Abbott sites located in Caguas, San Juan, Barceloneta, and Arecibo. Under limited supervision, leads the operation and contributes to strategic planning and continuous improvement of IT infrastructure and services at assigned site(s), ensuring availability, security, and compliance. Coordinates internal and external teams and execute projects and initiatives that enable business objectives. Acts as liaison between local teams and Global Service Desk, Networking, Servers/Data Center, Cybersecurity, and other infrastructure areas as needed. Coverage of 1–4 sites within country, with regular interaction with global teams.No direct supervision of employees; coordinates/guides activities with Managed Service providers. Supports execution of global/regional projects, without ownership of design or planning. No direct budget ownership; may assist in preparation, monitoring and reporting.
What You'll do:
Operations & Service Delivery:
Ensure reliable operation of LAN/WAN/Wi-Fi networks, servers, virtualization platforms, and IT rooms, managing incidents, changes, and problems under ITSM best practices.
Monitor capacity and performance, manage patching, backups, and disaster recovery tests; maintain accurate technical documentation.
Enforce security policies, access controls, and corporate standards.
Projects & Initiatives:
Plan and deliver infrastructure projects (upgrades, migrations, site builds, cloud/on-prem), defining scope, timelines, costs, and risks.
Coordinate internal resources and vendors; ensure on-time, on-budget delivery and smooth transition to operations.
Vendor & Contract Coordination:
Monitor Managed Service team performance; ensure adherence to SLAs/OLAs and escalate issues as needed.
Support reporting and improvement initiatives.
Governance, Security & Compliance:
Apply corporate frameworks and policies (ITSM, security, configuration, asset management); support audits and remediation.
Drive initiatives to reduce technical risk and technology debt.
Leadership & Collaboration:
Assign and prioritize team tasks; mentor talent and foster a culture of service and continuous improvement.
Manage business stakeholders (manufacturing, quality, finance, etc.) and communicate project status and impact.
Act as point of contact for local stakeholders (manufacturing, quality, finance) and global IT teams.
Communicate status of operations and project activities effectively.
Conditions:
Availability for on-call/escalation and off-hours support during critical events.
Flexibility to work across time zones.
Qualifications:
Bachelor's degree in computer sciencep, Information Systems, Engineering, or related field
• Minimum 4 years of experiences.IT infrastructure/operations experience, 1+ years in team or vendor leadership roles preferred.
• Hands-on knowledge of networking (switching/routing, Wi-Fi), virtualization (VMware/Hyper-V), Windows/Linux, asset/configuration management, backups, and DR.
• Experience managing incidents, problems, and changes; familiarity with ITSM tools (ServiceNow, etc.).
• Hands-on experience troubleshooting hardware such as servers, routers, switches, hubs, modems, network interface cards, among others.
• Strong coordination, communication, and stakeholder management skills
• Experience with cloud platforms (Azure/AWS), zero trust, SD-WAN, enterprise Wi-Fi, endpoint management (Intune/SCCM).
• Knowledge of regulated environments (manufacturing/medical devices) and compliance requirements.
• Ability to influence without authority.
• Change management experience.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$54,300.00 – $109,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
IT Services & Solutions Delivery
DIVISION:
BTS Business Technology Services
LOCATION:
Puerto Rico > San Juan : 9615 Los Romeros Avenue
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf