Implementation Specialist

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.

Job Summary

The Implementation Specialist is the front-line person for ZOLL's Customer Success Organization. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Specialist will evaluate the client environment, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive Implementing experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, training consistency and the development of training related material and documentation.

Essential Functions

• Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
• Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process.
• Coordinate with support and product team to resolve customer issues during implementation process.
• Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
• Act as a training and product resource for other members of the ZOLL team.
• Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
• Work toward client success as an effective team member.

Required/Preferred Education and Experience

• 1-3 years 2+ years Emergency Medical Services experience and/or training required and
• Experience and understanding of training adults, associated learning challenges, and how to overcome them required and
• Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred
• Experience implementing new software/technology
  preferred
• Experience working with Microsoft SQL
  preferred
• Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred and
• Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 -Minimum Training Standards for Public Safety Telecommunicators preferred and
• Current or former EMS practitioner at either the ALS or BLS Level preferred

Knowledge, Skills and Abilities

• Demonstrated leadership skills and ability to work in a fast paced, project-based environment
• Proficiency with the full Microsoft Office suite of products
• Technical aptitude for working with software and Microsoft Windows
• Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution
• A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL
• Excellent detail orientation, communication, documentation, grammar and interpersonal skills

Travel Requirements

• Ability to travel up to 75%

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$65,000.00 to $80,000.00

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.