Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Serves as member of the HR/ER Ops Shared Services organization, providing advanced support to employees, managers, HR Business Partners, and Centers of Excellence. This position is responsible for managing complex ER transactions, resolving escalated employee inquiries, driving process improvements, ensuring compliance with company policies, based in our SDC, such as but not limited to: Terminations, Attendaces and Accomodations cases, RIF support, reporting, amoung others.

The role operates with significant independence, serving as a subject matter expert (SME) and providing guidance, coaching, and support while delivering exceptional customer service and operational excellence.

The HR Support IV serves is  responsible for handling complex ER Ops transactions, employee inquiries, and process escalations while ensuring compliance with company policies and service level agreements, based on the following Catalog service: Terminations, Attendance and Accommodation cases, employment records, RIF, among others.  
This role provides operational expertise, supports continuous improvement initiatives, and acts as a subject matter expert (SME) for HR processes across the sites in Mexico.

 

Responsibilities may include the following and other duties may be assigned.

• Provides centralized human resource administration and support across a variety of processes and programs in Employee Relations.
• Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.
• Termination management
• Severance calculation
• Attendance case management
• Turnover and absenteeism reporting

 

OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Seasoned individual contributor who provides assistance and training to lower level employees. Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments. Works under limited supervision.

Organizational Impact: Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation. Work consists of tasks that are typically not routine.

Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness of job area. Expected to independently propose solutions to problems for manager review.

Communication and Influence: Communicates typically with internal and external contacts. Obtains and provides information on matters of moderate importance to the job area.

Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area.

 

Required Knowledge and Experience: Requires broad practical knowledge of operational systems such as Tress System/WD, bilingual and Microsoft office packaging,   minimum of 2 years of relevant experience.

Nice to haves: Legal and/or Internal policies management.

shifts: rotating shifts  

schooling: Bachelor’s degree

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).