• Handle all customer enquiries in a professional, courteous & timely manner 

• Consistently follow defined HR processes, challenging steps that may not make sense / add value 

• Maintain  process documentation in accordance with local labor legislation & Data Privacy regulations 

• Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes 

• Maintaining Workday database, ensuring highest standards of completeness, accuracy, and compliance with relevant legislation HR and regional People Operations requirements 

• Develop a strong working relationship with the GE HealthCare HR, People Leaders, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues 

• Proactively engage HR and regional HR partners & customers to ensure timely resolution of transactions 

• Actively seek customer feedback & use it to improve our service offering 

• Deliver on commitments, manage expectations & keep customers informed on progress –taking clear accountability and ownership throughout the process 

• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE HealthCare policy requirements 

Qualifications/Requirements  

• Country Specific Requirements 

• Bachelor's Degree in in related field or studying toward a degree in related field 

• Fluency in Spanish and English knowledge both verbal and written. Portuguese is recommended.

• Previous experience (minimum 1 year) in any Service Delivery / Customer Operations center or HR Contact/Service Center role, ideally within a multinational organization 

• You will be based in Hungary and will be supporting Spain and Portugal

Desired Characteristics  

• Solid interpersonal skills: ability to work effectively in a team-based environment 

• Organizational skills, attention to detail, and accuracy 

• Effective communication skills through written and verbal communication and consistently deliver high quality customer service in a professional manner  

• Proficiency in HR systems (ex. Workday) and technologies  

• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity 

• Experience of working in a fast-paced, customer-oriented environment 

• Proven ability to work professionally & proactively with a remote client base 

• Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities  

• Ability to maintain confidentiality and handle sensitive information with discretion 

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) 

Inclusion and Diversity:

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours:

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

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