HR Advisor

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position summary

The HR Advisor is primary contact for the HR customers (employees and people managers) and responds to queries across the EMEA region.  As part of the global People Services team, they play a key role in ensuring that customers experience consistent and reliable advice and support in Moments that Matter.  This role works with AI agents to ensure that information is accurate, freeing up time for the HR Advisors to manager more complex customer interactions.

Key Responsibilities

• Provides employees and managers with policy advice, process guidance and support for workforce management, payroll, compensation transaction activities, and other HR processes

• Uses discretion and sound judgement to determine the best method of resolution

• Engages appropriate functional and technical specialists to drive resolution of customer needs not resolved at first contact. 

• Support execution of employee movement, employee status, payroll, benefits/leaves, and compensation processes

• Guide employees and managers to available resources including toolkits or training materials available to support customers.

• Triage inquiry to ensure full understanding and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.

• Ensure accurate policy representation in interconnected systems/processes.

• Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.

• Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.

• Provide high touch customer service that meets expected service levels and business performance goals.

• Champion direct access processes by using change management skills to influence Managers and Employees.

• Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.

• Ensure Customer Facing information is kept up to date by editing material or providing feedback to dedicated owners.

• Prepare appropriate documentation to meet customer needs related to HR processes.

• Ensure proper documentation of inquiries, root cause, and resolutions.

• Liaise with third party vendors as applicable to resolve customer inquiries.

• Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.

• Identify and report any call trends or product trends to the Team Lead or Supervisor.

• Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.

• Participate in scheduled and ad hoc training to improve policy and process acumen

Desired Education & Experience

• Degree or equivalent professional qualification in HR

• Demonstrable human resources operational experience in a multi-cultural/multi-country work environment

• General knowledge and understanding of HR policies, processes, and Regional Employment Laws

• Have worked in a rapid, fast-moving environment, which is both complex and changing.

Desired Skills

• Language Requirements: Proficient in English and German

• Prior experience with AI tools would be an advantage

• Verbal and written communication skills to interact with clients and the HR function to deliver business needs.

• Ability to accurately assess situations through customer interactions to coach, guide, or interpret the appropriate action or next steps

• Proficient in Service Now and Workday or similar application

• Demonstrated attention to detail

• Familiarity with HR Operations and systems in EMEA markets (either in house of via vendor)

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Warsaw - PL: zł98,022 - zł118,780

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. The final compensation will be determined based on demonstrated experience and in accordance with pay equity principles and applicable employment laws.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1599577 : HR Advisor