Head of Product Business Workflow Platform and Services
Roche
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Head of Product Business Workflow Platform and Services
Job description
The Senior Product Leader is accountable for the entire product lifecycle, from initial ideation and strategic planning through to launch, scaling, and eventual retirement of a complex product. This role is pivotal in transforming scientific and business needs into tangible, high-value technology solutions. You will be responsible for defining the product vision, strategy, and roadmap, ensuring it aligns with the overarching goals of our organization and ultimately accelerates the delivery of life-changing diagnostics and medicines to patients. This role demands a distinctive combination of scientific inquisitiveness, technical proficiency, and business insight to successfully navigate the landscape.
Your primary objective is to lead engineering and service teams building desirable, feasible, viable, and sustainable products that meet the evolving needs of our internal users while maintaining strict compliance with relevant industry standards.
Description of the area
The Business Workflow Platform and Services function is a part of Enterprise Platforms Products and Services. These platforms are consumed by others to create business facing platforms, products and services.The Business Workflow Platform in use is ServiceNow, from which function specific modules are enabled to allow business functions within Roche to build workflows to serve their specific needs. Examples of products and workflows consumed by the platform are ITSM, ITOM, HRSD, SPM, and Risk Management.
Job Responsibilities
Strategy & Vision
Accountable for setting the direction for a complex product and ensuring that it achieves business outcomes and financial objectives. Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions. Proactively integrate relevant AI capabilities into the product roadmap. Define, track, and communicate relevant KPIs for the product to measure its performance and contribution to business goals and strategy. Define and maintain a multi-year ServiceNow roadmap aligned with business goals.
Customer-Centricity
Establish a clear and aspirational vision for the end-to-end user experience across all touchpoints and product lines. Proactively identify emerging trends and market shifts to inform the long-term product roadmaps and maintain a competitive advantage. Define and track KPIs and use this data to inform product iterations.
Product Lifecycle & Portfolio Mgmt.
Own the end-to-end product lifecycle for a complex product or products in a portfolio, and influence the long-term product strategies and roadmaps of related products. Identify new opportunities for innovation and growth. Identify and capitalise on emerging market trends and technologies to shape the future of the industry and to create new opportunities for the company.
Stakeholder Collaboration
Move beyond team collaboration to orchestrating a broader ecosystem of internal teams, external software vendors (SaaS), and academic partners through integrated platform strategies and robust API management. Influence a wider range of stakeholders, including senior leadership and key external partners.
Team Leadership & Development
Identify and lead initiatives to improve the product management team's processes, tools, and best practices. Coach other product managers and team members on effective stakeholder communication and collaboration techniques. Actively contribute to a strong product culture by advocating for customer-centricity, data-informed decision-making, and continuous learning.
Performance & Optimization
Focus on the long-term growth and strategic performance of a complex product or a significant area of the business. Connect product performance to broader business outcomes and guide the optimization strategy. Preside over the technical governance board, managing platform configuration, upgrades, and architectural integrity.
Financial & Resource Mgmt.
Develop multi-year financial forecasts and strategic plans for the product area in collaboration with operation leads and other product managers. Strategically allocate resources across multiple product teams or initiatives to ensure alignment with the broader business objectives and maximize portfolio ROI.
Qualifications
Education / Experience
10+ years of experience in product management, business analysis, or a similar role, with a proven track record of launching and managing technology products
5+ years leading ServiceNow in enterprise environments
Deep knowledge of the ServiceNow technical stack and platform best practices
2+ years of experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry
2+ years of experience in a leadership role managing multidisciplinary technical teams
Technical Skills
Multi years of experience with ServiceNow and Integrations
Strong understanding of the product discovery and development lifecycle. Familiarity with GxP, FAIR data principles, and data privacy regulations (GDPR).
Understanding of modern software architecture (e.g., microservices, APIs, cloud platforms). Familiarity with data science and AI/ML concepts is required.
Leadership skills (where applicable)
Ability to translate high-level business and scientific goals into a concrete product vision and roadmap.
Exceptional communication and influencing skills, with the ability to manage expectations and align diverse groups (scientists, engineers, executives) towards a common goal.
Proven ability to lead, mentor, and develop a high-performing team of engineering managers and/or product managers.
Additional Qualifications
Prior experience of digital transformation especially relating to replatforming ServiceNow at enterprise scale
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Roche is an Equal Opportunity Employer.
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