Global Service Delivery Compliance and Reporting Senior Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Procurement

Job Sub Function:

Multi-Family Procurement

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

The Global Source to Settle Compliance & Reporting Senior Manager is accountable for the consistent execution, governance, monitoring, and reporting of globally owned SOX controls across the Source to Settle service portfolio. The role provides end-to-end oversight of control performance, evidence quality, issue remediation, and audit readiness across relevant processes, including Vendor Master Data (VMD), User Access Management (UAM), Purchase to Pay, Payments, and other in-scope Source to Settle services.

This role serves as the global point of accountability for globally owned controls across Source to Settle, aligning control owners, regional and hub teams, Risk & Compliance, Internal Audit, Technology, and process stakeholders to sustain effective, standardized, and scalable control execution.

Key Responsibilities

1. Global SOX Control Execution

• Own end-to-end execution of globally owned SOX controls across the Source to Settle service portfolio, including VMD, UAM, and other in-scope processes.
• Establish clear execution requirements, calendars, evidence standards, handoffs, and escalation paths for each control.
• Ensure controls are performed completely, accurately, consistently, and within defined timelines across regions and delivery hubs.
• Maintain clear accountability across control performers, reviewers, control owners, and process stakeholders.

2. Governance & Control Framework

• Establish and standardize global SOPs, controls, and governance processes
• Ensure consistent application of compliance controls across regions and delivery hubs
• Own compliance KPIs (e.g., audit findings, control effectiveness, remediation timelines)
• Drive ongoing monitoring and reporting of compliance performance

3. Risk Management & Issue Resolution

• Proactively identify compliance risks and control gaps
• Lead root cause analysis with process teams and ensure timely remediation of audit findings and SOX issues
• Implement preventive controls to mitigate future risks
• Partner with process teams, leadership to escalate and resolve critical compliance issues

4. Cross-Functional Stakeholder Management

• Act as a trusted advisor to Service Delivery, Finance, Procurement, Risk, and Compliance teams
• Drive strong alignment across global, regional, and local Service Delivery teams and GPOs/Compliance Teams
• Represent Service Delivery in compliance forums and governance bodies

5. Continuous Improvement & Transformation

• Embed compliance into process design, automation, and digital transformation initiatives
• Drive standardization and simplification of compliance processes across regions
• Identify opportunities to enhance efficiency while maintaining strong control integrity
• Support integration of compliance into new platforms, tools, and operating models

6. Team Leadership & Capability Building

• Lead and develop a team of Compliance SMEs
• Build organizational capability in risk awareness, control execution, and audit readiness
• Drive knowledge sharing and best practices across regions

Key Working Relationships

• Internal: Global & Regional Service Delivery, Procurement, Finance, Risk & Compliance, Internal Audit, GPOs
• External: Auditors, regulatory bodies (as applicable), third-party service providers

Qualifications

Required

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 8–10+ years in compliance, audit, finance operations, or shared services
• Strong knowledge of SOX controls, audit processes, and regulatory requirements
• Proven experience in global or multi-region service delivery environment
• Strong stakeholder management, influencing, and communication skills

Preferred

• CPA, CIA, or further advanced degree is preferred but not required.
• Experience in shared services / global business services (GBS)
• Exposure to Procurement, Payments, or Vendor Master Data processes
• Experience in transformation, automation, or digital initiatives
• People management experience

Other:

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Requires up to 5% domestic and international travel.
• Shift: 3-12 pm

 

 

Required Skills:

 

 

Preferred Skills:

Business Data Analysis, Business Savvy, Category Management Strategy, Competitive Landscape, Compliant Spend, Cost-Benefit Analysis (CBA), Industry Analysis, Innovation, Market Savvy, Negotiation, Organizing, Performance Measurement, Program Management, Risk Management, Stakeholder Management, Supplier Collaboration, Sustainable Procurement, Technical Credibility, Vendor Management, Vendor Selection