Field Services Team Lead

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Every day, Baxter touches the lives of millions of patients and providers around the world. Our products and services are found in hospitals, clinics, and homes—supporting care during the moments that matter most. At Baxter, our teams don’t just maintain equipment; they help ensure patients receive safe, uninterrupted care.

This is where your technical expertise and leadership help save and sustain lives.

Your role at Baxter

As a Team Leader, you will serve as a subject matter expert across multiple platforms within the Baxter portfolio while providing day‑to‑day leadership for service center operations. This is a working leadership role—combining advanced technical service with oversight of daily work activities, training, and team coordination.

You will perform complex repairs, support product readiness for patient use, and provide timely, professional service across customer and service center environments.

What you’ll be doing

• Lead daily work distribution for service center staff, coordinating field and warehouse activities to meet operational and customer needs

• Perform advanced diagnostics, troubleshooting, and complex repairs on Baxter medical devices using service documentation and specialized test equipment

• Support product readiness through preventive maintenance (PM), between‑patient inspections (BPI), and equipment modifications

• Train and support technicians on Baxter products and services at the service center, territory, and area levels

• Manage inventory accuracy, parts usage, and service revenue activities in alignment with service contracts

• Monitor dashboards and key metrics, coaching the team toward safety, quality, and performance goals

• Partner with Operations, Sales, Service teams, and customers to resolve issues and improve service outcomes

• Participate in on‑call coverage and provide 24/7 delivery, removal, and service support as required

What you’ll bring

• High School Diploma or GED

• 8+ years of hands‑on experience with medical devices or FDA‑regulated products

• 2+ years of driving or delivery experience

• Valid driver’s license and ability to obtain and maintain a DOT medical card

• Ability to read and apply technical manuals, schematics, and service documentation

• Strong communication skills and the ability to lead technical work independently and collaboratively

• Comfort using Microsoft Office and adapting to new technologies

• Flexibility for on‑call work, occasional overtime, and occasional overnight travel

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a salary range of $52,800 - $72,600. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.