Field Service Technician - Swiss German Region

<p style="text-align:left"><span>Bracco</span><span> is an international Group active in the healthcare sector and a leader in diagnostic imaging. The Group’s main products are contrast agents sold in over 100 countries, both directly and indirectly through branches, joint ventures and license and distribution agreements.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>We are looking for a Field Service Technician to support our installed base of medical equipment in radiology, cardiology, and nuclear medicine departments across Switzerland. <br>The role involves corrective and preventive maintenance, system installations, and customer support. Preventive maintenance abroad is required for nuclear medicine systems only.<br><br>Location: Switzerland – German-speaking region<br>Medical domains: Radiology, Cardiology &amp; Nuclear Medicine<p></p><p><b>Key Activities</b></p><p></p><p><b>Field Service &amp; Customer Support</b></p><ul><li><p>Diagnose and repair electro-mechanical medical systems using proprietary software and tools</p></li><li><p>Respond to corrective and emergency service calls</p></li><li><p>Replace defective parts and perform functional testing</p></li><li><p>Install medical systems at customer sites when required</p></li><li><p>Ensure high customer satisfaction through professional communication</p></li><li><p>Document service activities accurately in the service tracking system</p></li><li><p>Plan and organize service visits efficiently within the assigned region</p></li><li><p>Ensure compliance with ISO, GMP, QA, and safety regulations</p></li><li><p>Maintain tools, test equipment, and trunk stock inventory</p></li><li><p>Collaborate with internal teams (Customer Support, Engineering, Service)</p></li></ul><p></p><p><b>Preventive Maintenance &amp; Updates</b></p><ul><li><p>Perform scheduled preventive maintenance according to service contracts</p></li><li><p>Carry out hardware and software updates using proprietary tools</p></li><li><p>Participate in preventive maintenance assignments abroad (nuclear medicine only)</p></li></ul><p></p><p><b>Education and Prior Experience</b></p><ul><li><p><span>Degree or certification in Electrical Engineering, Electronics, or equivalent experience.</span></p></li><li><p><span>Minimum 2 years of experience servicing electro-mechanical equipment. Preferred experience in medical device field service.</span></p></li><li><p><span>Strong troubleshooting and analytical skills.</span></p></li><li><p><span>Customer-oriented mindset.</span></p></li><li><p><span>Ability to work independently and as part of a team.</span></p></li><li><p><span>Good computer skills (MS Office, service databases).</span></p></li><li><p><span>Willingness to travel extensively within Switzerland.</span></p></li><li><p><span>Valid driver’s license</span></p></li></ul><p></p><p><b>Languages</b></p><ul><li><p>German: fluent (mandatory)</p></li><li><p>English: required for training and assignments abroad</p></li><li><p>French: an advantage</p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><span>If you meet the requirements of this opportunity and would like to join an international group working to improve patients&#39; lives, apply now!</span></p><p style="text-align:left"><span>At Bracco, we believe in the values of diversity and inclusion. We respect and celebrate the diversity of our people and their experiences, ensuring a fair opportunity for all.</span></p><p style="text-align:left"><b><i><span>We are #Bracco #JoinUs</span></i></b></p><p style="text-align:inherit"></p>