Field Service Technician - Medical

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

About the Role

Baxter/Hillrom is seeking a Field Service Engineer to support customers across the Midlands, South and South West of Ireland on a 12-month fixed-term contract.

This role would suit someone who enjoys working with their hands, solving technical problems and building relationships with customers. Whether you're coming from an electrical, maintenance, field service, facilities, telecoms or technical trade background, we'll provide the specialist product training needed to succeed.

You'll be responsible for installing, servicing, repairing and maintaining Baxter/Hillrom equipment (Beds, hoists & patient lifting equipment), ensuring customers receive an exceptional level of support while helping to keep critical healthcare equipment operational.

Key Responsibilities

• Install, service, repair and maintain Baxter/Hillrom products.

• Diagnose and resolve equipment faults in a timely manner.

• Build and maintain strong relationships with customers and key stakeholders.

• Provide technical support to customers and patients, recording all activity accurately within the service system.

• Ensure service reports and work orders are completed promptly and accurately.

• Maintain and document assigned calibration and test equipment.

• Act as a trusted technical resource for customers, account managers and colleagues.

• Support tender submissions and contracts by providing technical expertise.

• Complete all required training to maintain product knowledge and technical competence.

• Monitor service metrics and continually strive to improve customer experience and service delivery.

What We're Looking For

We're interested in practical, technically minded people who enjoy troubleshooting equipment and finding solutions.

Essential Requirements

• Technical qualification, apprenticeship, trade background or relevant hands-on experience.

• Strong practical fault-finding and problem-solving skills.

• Comfortable working independently and managing your own workload.

• Excellent customer service and communication skills.

• Good organisational skills and attention to detail.

• Basic IT skills, including Microsoft Office.

• Full driving licence.

Desirable

• Experience servicing, repairing or maintaining technical equipment.

• Electrical, electronic or electro-mechanical knowledge.

• Experience in a customer-facing technical role.

• Knowledge of networking, connectivity or device integration would be advantageous.

No previous medical device experience is required - full product training will be provided.

Why Join Baxter?

• Comprehensive product and technical training.

• Opportunity to develop specialist skills within a global healthcare company.

• Competitive salary and benefits package.

• Strong focus on employee wellbeing and work-life balance.

• Autonomous field-based role with responsibility for your own territory.

• The opportunity to make a meaningful impact by supporting equipment used in patient care.

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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